Managing the day to day operations and performance of the Company, while ensuring the team is working as happily and efficiently as possible! I manage the financial, operational and quality metrics, lean on the leadership team for sage advice and most importantly, help to drive the business growth with existing clients and new.

Along with my responsibilities as the Agile Project Manager for MVG Media, I have taken on the chance to manage the Operations of the business, which I am super excited about. This will allow the team to really go for the business vision and roadmap.

Working on continuous development of our platforms with new features with rollout to all clients on a monthly basis, with all changes controlled through Jira / Trello sign off processProject team lead on morning Jira Scrums - allocating tasks to the development team, QA and UX membersProviding win /loss analysis for all projects to the CEO throughout the project life cycleLead daily client calls to update on projectsWriting and producing work flow process for functional CMS changesCoordinate weekly updates to CEO on all current software projects with risk assessment reports, milestone updates and upcoming swing factors Managing client budgets of weekly spend and ensuring developer utilisation and happiness is the best it can be!

Managing multiple trade incentive platforms for multiple clients from both backend and front end. These trade incentive platforms range from £100,000 to £3 million in spendProject Lead on AvinityAlive- A revolutionary new engagement platform for rewarding staff who instil the business values into their everyday routines. I assisted in designing the site, created the user experience page by page through a functional spec document process and worked closely with the dev team on initial releaseWorking on continuous development of the platform with new features with rollout to all clientsCoordinate weekly updates to CEO on all current software projects with risk assessment reports, milestone updates and upcoming swing factors all highlightedDay to day account management of key clients, ensuring all running projects are kept to schedule; I visit clients and maintain a face to face relationshipWorking extremely close to the development team to ensure product delivery and client requirements are maintained for all projects I am involved inWorking with the marketing team to create presentations and demonstrations of our release software for potential marketWebinar hosting to demonstrate software to prospective clients

I was the project manager for the planning and roll out of the case management software Clear Talents to all The Clear Company’s clients. The online software is designed to be integrated into HR Systems, with the simple aim of increasing disclosure rates of employees, from reasonable adjustment requirements to diversity information.Successfully integrated online digital solution into large 6000+ UK employee base organisationDirect Management of the IT Development teamChampion bespoke integration projects for clients who required unique buildsCoordinate Marketing Campaigns for project roll out with Marketing teamHost weekly IT calls with development team to discuss roll out cycles and new system featuresResponsible for identifying, measuring and managing project risksDirect Link to the Commercial Director to help push b2b sales with existing client network

•Continuing from my Operations administrator role, I was tasked on providing full operational support for the London Studio - this involved the maintenance of all equipment and software, ensure utilisation is maintained to the highest standard possible.•Daily cost checks on design work to ensure no deficits are being incurred by the company. •Ensuring that time sheet data is accurately entered.•Running trend analysis report to ensure all workers are as best utilised.•Assist the workflow manager to ascertain where gaps are in the studio •Continuous monitoring of all vendor accounts - from image purchasing to temp agency costings.

•Successfully integrated of new design systems for the Design Studio – from project management to training, was implemented on other RR Donnelley accounts•Management of design time ensuring utilisation was maintained to the desired level•Design work allocation in the London studio on a daily basis•Provided weekly reports to the Account Director, ensuring all overheads, budgets were managed and maintained•Chaired a weekly design Operations and IT call with all the studios, ensuring all issues are voiced and everyone was aware of projects/issues/opportunities arising with KPMG•Managed the IT and HR issues of the other studios, managing a team of approx. 30.•Implemented training for the UK design teams – both 1-2-1 and running workshops when new systems were being integrated•Used Oracle and SQL to run automated reports, analysed data then presented in high level dashboards for KPMG client•Assisted with the production, storage and distribution warehouse, including maintenance of the management system and asset control centreIdentified trends with the design spend of KPMG and demonstrated this information to the Account •Director•Operational support for four service lines, by providing cover for the Print Procurement Manager, assistance with their Monthly Invoice •Responsible for achieving financial targets within Design Services, communicating with the Account •Managers and Designers to ensure profit margins on jobs were achieved•Ensuring design figures are submitted to strict contractual deadlines – implementation of several checking tools to ensure accuracy•Responsible for oversight of supplier reconciliation•Managing queries as they arise from clients, auditors and internal audits•Writing and producing work flow process which review and monitor progress and updates on status.•Maintained pricing models for existing and new clients

•Produced weekly reports showing the volumes and problems to discuss with the Travel ManagerManaged several projects aimed at improving the day to day running of the account, e.g.; implementing a rewards scheme to increase service levels•Daily management of the account, processing requests in concern with customer enquiries and problems•Promoted the use of the web system to the client, to help reduce carbon footrpint by service sharing

•Successfully pushing sales into my target markets, promoting the company name and its products.•I analysed customer requests, utilising my Spanish as a source of communication to open new business where English is not spoken.•Dealing with distributors and agents around the world who require chain products allowed me to improve my communication skills extensively.•I analysed specific target markets within specified countries and expanding it through means of good communication, product knowledge and customer service.January 2002- May 2003•M.A.D.D.G Consultants from University of Derby for Paul Avec Ltd,•Introduced '5s' implementation scheme to Paul Avec ltd•Analysed problems with current methods of production•Applied five forces: Sort, Set, Shine, Standardise and Sustain into the company to aid production techniques•In charge of directing the company towards its future with break even analysis of the improvement in all the areas