- Led a team of Project Managers across multiple countries to successfully deliver TPA projects in the healthcare industry.- Managed project budgets, timelines, and demand to ensure efficient project delivery and resource allocation.- Chaired new demand meetings to review and prioritize new project requests, optimizing team capacity and project flow.- Provide critical insights to key stakeholders in the organization, enabling them make informed decisions and shape their performance in the markets.

- Leading a team of 40+ members of Project Managers, BAs, Tech Analysts, Developers, Config Analysts and testers, across Australia and overseas.- Managing the Program team responsible for the member-facing digital platforms of Link Group (Web and App).- Managing the rollout of Link Group’s new online platform to pilot clients, upgrading their current member's platform to a modern content-managed, API driven state of the art platform.- Chairing internal and external steering committees across multiple projects.- Managed a rebranding project for a key client, including online platform, stationary, signage, documentation, call centre... etc. working with internal teams (on-shore and off-shore) and the clients project team.- Managed multiple price changes and options closure of certain Insurance and Investment products for a key client. Running a small team of BA, CONFIG analysts and testers.

Responsible for managing few workstreams of the separation project of an entity out of BT / Westpac.- HP/Payroll staff separation- Scanned Documents repository transfer to the entity- Integration of the Investment Accounting system of BT/Westpac with the new entity's registry provider.

Managing large scale projects for Superannuation funds to implement newInsurance products and services resulting in better client retention and enhanced customerexperience.Managing Life Insurance Integration project, that enables Superannuation fund membersmodify their Insurance cover online.Manage Project work streams across various platforms, including the core admin system,CRM, Data Warehouse, Web Portals and ESB.Remotely manage cross functional teams in various locations including Australian citiesand off-shore locations.

Managed the administration teams (60+ staff members) of the Group Insurance Business in MetLife – Group Life, Group Health, Credit Life and Pensions, across the 5 Countries.Developed KPI Dashboards to continuously monitor the teams’ productivity and plan resources, working hours and shifts accordingly.Worked closely with Sales & Portfolio Management teams to maintain high customer satisfaction and timely closure of all New and Renewal insurance contracts.Continuously adapting the new Health Insurance regulations with support from local Legal & Compliance teams.Plan, direct and coordinate all the strategic operational aspects of the Corporate Solutions to meet agreed organizational performance plans within agreed budgets and timelines.Continuously improved processes and policies to support organizational goals. Formulate, implement and monitor departmental and organizational policies and procedures to maximize results.Co-ordinate & work with the IT department on recommendations for new system enhancements, user testing & support related issues.Built a motivational and a competitive culture across Corporate Solutions Operations teams.

Setting up a Project Management Office, leveraging MetLife’s Project Management Methodology (PPM) and enforcing the use of Project Management Templates for Project Initiation, Planning, Building and Monitoring & Controlling.Maintaining Project’s Dashboards to present to management at PMO Committee meetings to support the decision making regarding Projects'​ selection and prioritization.Managed the implementation of MetLife’s Global Sales Platform (GSP), enabling partners complete and close sales deals on-line for OCT Insurance Products.Managed the implementation of FATCA (Foreign Account Tax Compliance Act) in coordination with IT vendors, Local Authorities and the US Home Office teams.Project Manager for the e-Services project, to create an Online portal for MetLife, enabling Health & Life insured members to view their policy benefits, and for Policy Owners (Companies and Brokers) to manage their portfolio (Enroll and Terminate members, Review Claims Statuses, and review Policies) online.Outsourcing the entire customer’s communication (Bills, Statements, letters… etc.) through a Printing and Mailing vendor. A project that significantly reduced Operations TAT (Turn-around-Time) from 15 days to 2 days, in addition to reducing cost.Implementation of Datanomic, software that screens the entire company’s portfolio against sanctions’ lists (OFAC, UN & PEP) to comply with US OFAC regulations and the company’s guidelines.

Manager of SPAN2 Project (EMV cards Acquirer) for upgrading all Banks ATMs to EMV Acquirer using new ATMs Hardware, Software, Upgraded Base24 Switch and using ASCert simulator for logging the Test Results to be submitted to central bank for Certification.Managed the IBAN Project (Converting Bank accounts to the International Bank Account Number ISO Standard format) applying PMI Standards in defining Scope, Time, Cost of the project.Project coordinator for setting up EIS (Emirates Investments Services, Bank subsidiary for Wealth Management) in Executing, Monitoring & Controlling the GO LIVE Activities, till the closure of the Project and ensuring that all Customer Requirements are met.Manager of the SADAD Project (Electronic Bill Presentment and Payment) providing a very important service for bank customers, that allows them to pay all types of bills via three main channels (Branch Tellers, Internet Banking and IVR).Managed and coordinated in many Change requests related to the Branch and Core Banking systems of EmiratesNBD

Prepared Functional Specification Documents for variety of applications on Branch, Core Banking and IVR systems that were implemented in EmiratesNBD. Wrote GAP analysis on EBA (Equation Branch Automation - Front End system) for EmiratesNBD, that was used as reference for development of business requirements that made credit card payments available at teller countersPrepared Test plans, test scenarios and test cases on both UAT and Production Issues. Testing resolved outward payments processing system errors and automated account dormancy taggingPerformed functional software testing on various systems (e.g. EBA, Equation/AS400, RLS and Internet Banking)Made training materials (Presentations) and user manuals for EBA and Equation applications targeting tellers and customer service representativesTrained and supervised 20 branch staff for using EBA and Equation applicationsPrepared functional requirement documents for IVR systemPerformed compatibility testing upon OS upgrade from Windows 2000 to Windows XP Professional to facilitate e-mail access at a reduced network bandwidth