Gabor Olah Email & Phone Number

Hungary

Budapest, Hungary

@ Digital platform development (Mobile, Web)@ Agile development, Product vision, Product roadmap, lead of product/platform POs etc.@ Digital Business development@ Digital strategy, open banking, fintech management@ Support Retail & Corporate segments@ UX, process design

Hungary

- business leader of Digital Program- define/prepare digital channels, Contact Center and ATM strategy and manage its implementation- prepare new online e2e sales processes, manage online sales funnel through channels,- introduce new digital platforms into customer care (e.g.: web, video chat), - responsible for digital UX- responsible for Business analysis of digital initiatives- active player in RBI Group level innovation initiatives (Elevator lab, Innovation garden as idea mentor, run PoCs)- develop Netbank and Smart phone application (e.g.: authentication, sales, origination, transactions, internet brokering, product, customer view, PFM etc.)- define & manage KPI reporting system and SLAs for the digital channels- online 3rd party agent management (online product acquisition mgmt)- responsible for content management of the Bank

Budapest

- Participates in the governance of the Bank’s customer relationship management (CRM) activity. - Takes an active role in the creation of the CRM strategy, and in the design and introduction of the processes and operational structures.- Responsible for CRM system functional development- Directly controls the operative CRM team. Manage the daily work of the campaign managers (campaign management for Online, DM, e-DM, SMS, Telesales channels), performs general leadership tasks. - Responsible for the implementation and cost control of the annual CRM campaign plan and calendar. - Represents CRM guidelines in the Bank’s strategic and cross-functional projects.- Leading segment based loyalty, primary banking programs, and other reactive retention processesResults:- Prepared and implemented CRM strategy for Retail- Implemented oCRM system (Campaign, lead, NBO management, 360°customer and product view, soft information management etc.)- Hundreds of successfully implemented activities (loyalty program, x-sell, activation, retention campaigns etc.)- Other Successfully implemented projects: lead management development, Campaign management process BPR, Call Center sales efficiency project

Budapest, Hungary

- leader of the CRM (analytical and operational as well) project (tender document preparation, supplier selection, architecture sizing, conception and detailed planning, implementation)- integrating CRM based operating for the subsidiaries of Allianz group (Insurer, Bank, Funds) common customer database, analytical data mart, operative CRM system- lead Business analyst team- managing aCRM, oCRM, market surveys and market analysis teams > preparing and implementing new CRM processes, > introducing and managing Telesales, retention and x-sell activities > leading NPS project (Net promoter score & customer care process improving) > CFI project operative leader (I2s, complaint management, NPS, SR)Results:- Successfully implemented CRM (operative, analytical) system- Successfully introduce Telesales channel for retention and X-sell- Successfully implemented NPS program that audited by the owner

Budapest

- governing the team which regulates the retail customer contact points (sales shops, call center).- leader of business analyst team: consolidate and define business demands for the CRM system, preparing and implementing new CRM processes an functionalities, business testing-harmonization of CRM developments, and release management, business leader in developing tasks with suppliers, coordinating the preparation of user guides - channel management and monitoring - developing new CRM channels (eCustomer, Partner Portal, System-System connection, Web Services )- implementing and maintaining knowledge management portal & product catalogLeader in CRM project (Business area leader)-leader the business implementation during whole CRM project (from tender through supplier selection to implementing) - govern the Business analyst, Training and KPI teams(organizing and overseeing the education for ~1500 users, building up and evaluating the CRM KPI system, introduce new T-Lob level processes - BPR, BPM- for customer care, sales, Call Center, outlets-, and marketing)Results:- Successfully implemented CRM system (Oracle Siebel)- New knowledge portal (HTML based for Retail)

Budapest, Hungary

-building up the quality system of MATÁV DCBU according to ISO 9001:2000 standard and operating quality system, - collecting and monitoring key performance indicators, - planning and directing internal audits, preparing quality policy, leading yearly reviews - leading customer satisfaction and supplier surveys - managing the EFQM project at DCBU- education team leader in Matáv standardization framework project - process owner of regulated products at Matáv DCBU (improve process, define process cost analysis, define and measure process KPI-s)- managing risk report at business unit level- working out complaint handling processes related to Wholesale customersResults:- ISO 9001:2001 Certification to DCBU- Successfully implemented EFQM project- Prepare and manage regulated product development process

Budapest

- managing the IT network (Novell, Windows NT), Tümeny (customer data and order inventory support system) system administrator - handling mass subscriber data creating reports and analyzes- programming & managing optical IT cutover program for thousands of subscribers

Digital Strategy Program, Distinction

Strategy in the Age of Digital Disruption program

University, Economic Engineer, Finance And Accounting Major

College, Quality Engineer

College, Technical Engineer, It Major, High Level Programmer

High School, Machinery Manufacturing And Computer Technological Technician

& NC CNC pogrammer