Gábor Szafner Email & Phone Number

Budapest, Hungary

Budapest, Hungary

-Taking responsibility for the team's KPIs-Analysing SLA breaches an working out action plans to maintain KPIs-Regular and ad hoc reporting-Attending client calls-Incident handling and overseeing escalations-Participating in the hiring and onboarding process-Organizing, overseeing and conducting trainings-Providing regular feedback to agents-Creating.

Budapest, Hungary

I was the Team Leader of the Hungarian and later Austrian HUAWEI Technical Support Team. My teams consisted of 17 L1 agents, a Quality Analyst and a L3 Complaint Handler. My teams' task was to provide technical assistance for HUAWEI customers on hotline, chat, email, social media and various other platforms. I have experience in managing teams both on-site.

Bucharest, Romania

Main responsibilities-Scheduling employees, reallocating resources based on volume.-Regularly checking (or delegating it) the state of the technical equipment of the business.-Fixing equipment or ordering new equipment when needed.-Representing the company on trade shows or business trips.Training-Compiling training materials for support staff (technical.

Luxembourg, Luxembourg

Here my main tasks were advising the Hungarian Account Manager Team, and in close cooperation with the newly formed Support Quality Assurance team, optimizing processes.Main tasks-Keeping close contact with key partners of the company, registering their requests, issues and forwarding them to the PM team and upper management.-Visiting trade shows on a.

Galaţi, Romania

Still remaining in the domain of online streaming, I moved in Romania where I got the General Manager position in a small streaming company.Main responsibilities-Scheduling employees, reallocating resources based on volume.-Regularly checking (or delegating it) the state of the technical equipment of the business.-Fixing equipment or ordering new equipment.

Luxembourg, Luxembourg

Having moved from Hungary to Luxembourg with the company HQ, I continued my career at Docler Holding as the Department Leader of Technical support.Regular tasks:-Organizing the workflow of 5 technical support teams, consisting of about 30 people.-Handling complex disputes coming from our customers, including analysing the cases, compensating customers, or.

Budapest, Hungary

My responsibility was to manage a 6 people technical support team in order to answer customer enquiries and solve highly time sensitive technical issues. We provided support in various languages 24/7 in email and on chat. We were providing support for online streamers, therefore their technical issues had to be solved on the spot, as they were losing.