Gabor Conway Email & Phone Number

Budapest, Hungary

My main focus areas are:- Planning of the content and other parameters of production reports needed to monitor the fulfillment of each service contract.- Initiate process optimization studies and propose changes to reduce costs.- Introduce and apply appropriate service management tools (eg monitoring, process support, etc.).- Application of project.

Budapest, Hungary

IT Service Transition Management activities to onboard new services and their support to the global service desk. My activities include planning and coordination of knowledge transfer and trainings for L1/L2/L3 support teams. As the Single-Point-of-Contact for global service owners within the company my role is accompany them on their onboarding journey.

Düsseldorf Area, Germany

Working on cross-border projects and IT solutions for worldwide use at ALDI SOUTH. My main focus is the cutover managment for our stores and integration into the State of the Art Solutions from SAP. We are currently managing one of the largest digital adaptation projects worldwide, in which we are repositioning ourselves as a global IT organization in.

Biatorbágy, Pest, Hungary

Project Management Responsibilities for setting up a Global Service Desk Ensure readiness of our customers Responsibilities within the work stream: - Gather requirements by preparing questionnaire and checklists - Define and agree on SLA's and OLA's - Collect knowledge documentation to be implemented in the Knowledge Base Ensure readiness of the service.

Biatorbágy, Pest, Hungary

Incident and Knowledge Management Responsibilities - Ensure SLA requirements are met at all service providers and other IT departments - Handle ad-hoc escalations and ensure correct procedures are followed - Follow up weekly with international teams about the current service situation - Analyse, evaluate call and ticket quality of agents - Manage the work.

Biatorbágy, Pest, Hungary

In line with the company’s IT strategy, the objective of my position is to ensure smooth operations in the individual area of responsibility. Furthermore, the position is to assist the IT Help Desk Team Leader with managing help desk operations in order to support the company’s growth objectives. This is to be achieved by providing end-to-end support for.

Budapest, Hungary

Remote installation of laptops through software deployment servers. Application configuration. Active Directory user rights management.