Senior Customer Experience Expert
CurrentSpreading customer experience principles and using service design tools to develop and implement customer centric products and processes.
Jan 2024 - Present
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Gábor Gellert Email & Phone Number
Service Design | Customer Experience
at
Yettel.Hungary
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Design | Customer Experience
Location
Budapest, Budapest, Hungary
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Gábor Gellert is listed as Service Design | Customer Experience at Yettel.Hungary, based in Budapest, Budapest, Hungary. AeroLeads shows a matched LinkedIn profile for Gábor Gellert.
Gábor Gellert previously worked as Senior Customer Experience Expert at Yettel.Hungary and Plain Language Consultant at Világos Beszéd. Gábor Gellert holds Bachelor'S Degree, Business Economics And Management from Budapest Business School.
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Yettel.Hungary
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Profile bio
About Gábor Gellert
I have great pleasure to work on understanding customers’ behaviour and needs, and transforming them to profitable business ideas and solutions to create services that go beyond the general thinking patterns, using Service Design and Customer Experience tools.
Listed skills include Customer Experience, Service Design, Project Management, Project Planning, and 8 others.
Current workplace
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9 roles
Gábor Gellert work experience
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Plain Language Consultant
CurrentAs the only consulting company in Hungary dedicated to plain language, we help companies and institutions communicate clearly.
Sep 2019 - Present
Service Designer
🔸Map out the premium lifecycle journey by service blueprinting. Identify opportunity areas, pain points, facilitate idea creation and prioritization. Support the implementation. 🔸Project management of a customer centric culture change program – introduce and spread the personas of retail banking throughout the whole company.🔸Implement tNPS and CES.
Oct 2022 - Dec 2023
Service Designer
🔸Lead the customer centric design of the flagship customer service office.🔸Lead the redesign of the e-bill requesting user journey.🔸Gain scrum master experience in non-core product development projects. 🔸Core product and service development (chatbot; e-bill; green tariff, flagship customer service office)▫️Coordinate customer researches (both qualitative.
Aug 2020 - Sep 2022
Segment & G2M Marketing Manager
🔸Implementing Service Design principles and tools in order to continuously improve the digital product development and go-to-market processes.🔸Supporting the planning and the execution of the product development strategy by applying UX method and representing customers.🔸Coordinating the launch of new digital products.🔸Analysing and report key trends.
Sep 2019 - Aug 2020
Customer Experience Designer
🔸Mapping out the company’s processes from the customer perspective, 🔸Involving different departments and gain customer insights to coordinate the redesign of customer experience to increase customer satisfaction and the company’s efficiency,🔸Creating the action roadmaps to achieve the To-Be status,🔸Supporting the implementation by designing customer.
Apr 2016 - Sep 2019
Lean Specialist
🔸Introduced the lean methodology at 3 different departments of the company by the means of regular consultation with team leaders.🔸Took part in process development projects and several A3 problem solving sessions.🔸Trained more than 150 colleagues on lean and problem-solving tools.🔸Worked as a co-auditor at more than 20 internal lean audits.
Feb 2015 - May 2018
Internal Regulation Associate
Reviewed the contents of more than 250 internal regulations and operated the management approval system.Participated in developing the new concept of the internal regulation system of the company – to introduce more helpful and applicable guidelines.Took part in the re-design of the SPS interface of internal regulation system.
Jul 2014 - Mar 2016
Business Development Trainee
Accomplished the complete administration and reorganization of the idea management system covering the whole E.ON Hungaria group (4500+ employees) and supported the management of internal regulations.
Apr 2012 - Jun 2014
2 education records
Gábor Gellert education
Bachelor'S Degree, Business Economics And Management
Bachelor'S Degree, Sport Management
FAQ
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What company does Gábor Gellert work for?
Gábor Gellert works for Yettel.Hungary.
What is Gábor Gellert's role at Yettel.Hungary?
Gábor Gellert is listed as Service Design | Customer Experience at Yettel.Hungary.
Where is Gábor Gellert based?
Gábor Gellert is based in Budapest, Budapest, Hungary while working with Yettel.Hungary.
What companies has Gábor Gellert worked for?
Gábor Gellert has worked for Yettel.Hungary, Világos Beszéd, Raiffeisen Bank Hungary, Mvm, and Webeye.
How can I contact Gábor Gellert?
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What schools did Gábor Gellert attend?
Gábor Gellert holds Bachelor'S Degree, Business Economics And Management from Budapest Business School.
What skills is Gábor Gellert known for?
Gábor Gellert is listed with skills including Customer Experience, Service Design, Project Management, Project Planning, Teamwork, Lean Tools, Change Management, and Energy.
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