As a Senior User Assistance Developer at SAP, I create user assistance deliverables in different types of media that enable users to deploy, administer, and use SAP software.My core tasks include:- Planning, designing, developing, and editing different types of user assistance deliverables.- Researching information needs of users through collaboration both internally with subject-matter experts, as well as externally with users, for example by participating in customer engagement activities or usability tests.- Acquiring and organizing the collection of source information, such as functional specifications or user stories.

As a Senior Proposal Editor at Unisys, I work in virtual teams to deliver large and complex proposals to multinational companies and public sector organisations. My responsibility in these projects is primarily to write, edit and proofread technical and business content, and participate in the elaboration of proposal win themes and storyboards.I am a member of a larger proposal production team, also supporting Unisys Sales in delivering proposals in many other ways, such as:- Helping proposal leads creating compelling executive summaries.- Improving the look and feel of proposals by planning their visual appearance and by adding design components.- Crafting client and proposal specific design components for proposals.- Coordinating editorial work, providing instructions, guidance and support to other proposal editors.- Contributing to knowledge management and training activities supporting Unisys Sales Community.Having been a proposal management professional for several years, I am used to working in line with industry best practices. I write proposal content in line with Shipley standards and APMP guidelines, but I am also open to discover other mainstream practices.I see the essence of my work in understanding client requirements and finding the way how they can be met. Based on these insights, I am continuously challenging myself in finding impactful messages that resonate well with clients, and identifying the best means to deliver messages to target.

- Writing boilerplate proposal content for local and global bids.- Managing the Knowledge Centre, a knowledge platform designed to serve the global sales and bid community. - Process owner for proposal quality management. Coordinating a team of 4 members responsible for assessing bid quality performance.- Managing process and quality improvement projects. - Producing reports from the knowledge platform and providing monthly assessment to the management team.

- Responding to Requests For Proposals issued by prospective SAP customers.- RFP response quality review and assessment.- Technical translation from French to English.- Providing functional support for SAP HCM solutions. Preparing demo materials.

- Organisational change management, process improvement coordination and business process outsourcing in the learning and development department of a leading insurance company. First phase of the implementation of a SABA LMS solution.