🔹Customer success management:ensuring customers achieve their desired outcomes by providing proactive support, fostering strong relationships, and driving long-term value from services.🔹 Project and stakeholder management:managing timelines, resources, and budgets, while building strong relationships with customers, ensuring deliverables exceed expectations and exploring opportunities for additional services.🔹 Innovation and process improvement:driving continuous growth by identifying new opportunities, optimizing workflows, and implementing creative solutions for enhanced efficiency and effectiveness.

As a Service Design and Business Mentor I'm supporting Miénk a Pálya Alapítvány in the Social Business 2024 program empowered by Visa aimed at developing and up-skilling non profit organisations using the frameworks of service design and business design. I'm responsible for coaching and guiding the Miénk A Pálya team throughout the program enabling them to help the next generations of young professionals in their career orientation journeys.

Designing and running a yearly 2 months long special education project for Interior Design Students on user centric design, team work and presentation/ pitching skills

Business Development & Innovation Achievements- Sales Growth: Increased sales by 275% and lead identification by 150% over three years through strategic reviews, coaching, and training.- Market Expansion: Advanced key markets, including the UK, Germany, and Belgium.- Innovation: Developed efficient tools and forums for onboarding, research, and review.- Brand Development: Enhanced the company’s brand as a ‘thought leader’ by: - Delivering 87 public speeches across 10+ EU markets, strengthening market positioning. - Partnering with institutions like BME, Óbuda Uni, and KREA, lecturing ~150 students on design thinking, user research, and presentation skills. - Developing and hosting an industry first B2B podcast show (Open Office Podcast) - Launching international workplace-related market research with Marketing.Service Design & Transformation Achievements- Applied Design Thinking to journey map, blueprint, and restructure the service, resulting in: - Enhanced problem-solving and innovation by addressing unmet customer needs. - Increased agility and flexibility in service delivery. - Improved customer experience by facilitating feedback expression. - Strengthened cross-disciplinary cooperation by redefining roles and communication chains. - Reduced market failure risk by pre-validating investments.- Initiated an internal end-to-end programme to cultivate a customer-centric mindset: - Secured buy-in and strategy from top management. - Assessed baseline and change readiness across markets and teams. - Engaged employees and stakeholders with targeted communications and training. - Catalogued customer insights for informed decision-making.- Enhanced the buying process of a key account by leading the company’s first CX project.

• Led end-to-end workplace improvement design and research projects for international clients, achieving:◦ 35 projects closed successfully across 9 European markets, valued at ~€350,000.◦ Logged 100+ hours of workshop facilitation and 30+ hours of interviews with ~650 participants.◦ Closed and facilitated the first 4 consultancy projects for the company’s largest corporate account, Airbus Group, valued at ~€100,000.• SME Support: Provided regular SME support and onboarded new talent internationally.• Sales Team Development: Up-skilled sales teams to represent the service and ask better client questions.• Coaching and Revenue Growth: Coached 8-12 SMEs from 6-7 countries, supporting them to achieve revenue growth of ~€250,000.• Developed and piloted a showroom relocation strategy.

Creative development and hosting of the industry’s pioneering and first ever B2B podcast show in Hungary.

• Established change management processes to aid the shift towards a highly costumer focused attitude within the Property and Facility Management team• Contributed to define the service strategy of the Property and Facility Management team• Designed and implemented process improvements• Participated in scheduling, coordination and in the implementation of the processes. • Contributed to the establishment of unified and reliable services according to customer expectation. • Developed standards related to Property and Facility Management services. • Coordinated the handling of customer feedback. • Developed a customer satisfaction measurement system.

• Led key projects in the area of design, space improvement and sustainability. • Implemented concepts for solving business needs in relation to the office space. • Project management of office space restructures (team relocations, expansions or functional changes of the space). • Consulted and advised the management in facility related decisions. • Developed service strategies. • Leader in 10+ team. • Consultancy with Management Advisory team on client projects in the field of space management, relocation or sustainability. • Co-developed strategic marketing campaigns in facility adjecent topics. • Coordinated the operation of the in-house conference center facilities. • Monitored the office space solution-, design- and facility management market. • Maintaines the provision of whole firm stationery and print produced materials including their budgeting.

I was part of the relocation project team responsible for moving the company HQ to a new location.Tasks included:- managing the successful moving of all personal and business related packages (cca 2000 boxes for 600 person) - preparation of technical drawings, 2D-3D visualisations, graphics and calculations- key person in the design process in cooperation with interior design firm- handling all communications relating the relocation in cooperation with the M&C department

I was responsible for:- the planning and the oversight of constructions within the office inlcuding team relocations.- handling facility related queries on a day-to-day basis from whole staff;- liaising with the building maintenance team;- managing the satisfactory operation of the conference facilities;- overseeing the provision of whole firm stationery supplements and print produced materials and their invoicing

- being responsible for the procurement of the whole plant technology- tendering of suppliers, contractors- participating in the contracting process- execution of both technical and economic calculations- assisting Senior Project Manager- english- hungarian translations

I was responsible for:- the handling of tenant complaints and requests- organisation and conduction of proprietor inspections and technical surveys- warranty management

My tasks were:- preparation of tendering documents- execution of both technical and economic calculations- english - hungarian translations- tendering of the subcontractors- cooperation with construction teams