Gabrial Lopez Email and Phone Number

In summary, my role as a BTSII professional at the Albuquerque Police Department encompasses a wide array of responsibilities, with a strong emphasis on technical support, device management, coordination with multiple departments, a commitment to delivering outstanding customer service, and the ability to efficiently carry out fieldwork tasks at various APD substations and other city buildings. Additionally, I actively contribute to the Academy through detailed presentations that enhance the understanding of operational tools for cadets.

Provide technical assistance to computer system users while applying principles and practices of customer service. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Setup and maintain systems for central desktop computer management of the OS. Independently diagnose and resolve the most difficult hardware and software problems. In-depth knowledge of hardware, network and software as well as troubleshooting skills. Work independently in the absence of supervision. Draft and implement quality assurance and security procedure for Service Desk operations. Establish and maintain effective working relationships with those contacted in the course of work. Perform the essential functions of the job with or without reasonable accommodation.