● Supported organization in successful transition from the traditional waterfall to agile● Facilitate scrum ceremonies and backlog grooming and assist the team in the maintenance of scrum tools● Monitor task boards were being updated to ensure transparency and effective communication● Communicating with the Product Owner to gain clear understanding of the business priorities for upcoming sprints● Ensure Jira issues/tickets contains enough information with clarity and a clear acceptance criteria or definition of done● Foster an agile culture, building trust and collaboration across all team members● Monitor and communicate Jira metrics (burn-down chart, Velocity and version report) to applicable personnel ● Facilitate team retrospectives and ensure continuous improvement in subsequent sprints● Ensure the team is protected from outside interference, removing impediments, and ensuring that the work is delivered as a team● Assist the development team in ensuring their objectives align with the scrum teams sprint objectives● Participate in the organizations Scrum community of practice to increase the effectiveness of the application of Scrum in the organization● Valid experience writing and prioritizing user stories in backlog● Hands on experience managing multiple scrum teams while ensuring team transparency to product owner and stakeholders

• Serve as a Scrum Master • Facilitate daily stand-up, sprint planning, sprint review/demo and retrospective meeting. • Developed a good professional relationship with Product owner and other stakeholders• Improved transparency by sharing our sprint task board stakeholders and managers• Remove impediments by finding the right personnel to remove the impediment.• Tracking and mitigating risk. Assisting Product Owners in backlog refinement• Coach Team members on how to effectively use the scrum values as a guide• Engage with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.• Researching Agile/Scrum techniques and shared findings with the team• Effective communication with my team to make sure they always have what they need to get us a successful sprint.• Helping team members to solve problems rather than provide solutions• Provide all support to the team using a servant leadership style whenever possible and facilitated team-building events.• Engage with Program Management Office to ensure we are still on target with the program objectives.• Track and communicate team velocity to stakeholders and managers• Made sure task boards were being updated to ensure transparency and effective communication

• Collaborated with network administrator in moving private folders to new exchange servers, including off-site secondary locations.• Managed the windows domain move and raised domain level.• Managed data backups and disaster recovery operations for a 500-person company.• Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.• Configured, monitored and maintained email applications and virus protection software.• Installed, configured, and supported the local area network (LAN), wide area network (WAN) and Internet system.• Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.