As a Software QA Engineer, I specialize in creating comprehensive test plans and test cases for ERP web applications, Android mobile applications, and APIs. I actively collaborate with cross-functional teams during requirement gathering to ensure optimal solutions. Additionally, I coordinate a part of the development team for mobile app updates, ensuring smooth workflows and timely releases.In my role, I develop technical documentation according to industry standards and perform manual and automated testing using Cypress and JavaScript. I focus on maintaining high-quality assurance standards to deliver robust, reliable software that aligns with business objectives and technical requirements.➡️ Technical Documentation: Skilled in creating and maintaining clear, concise technical documentation that follows industry best practices, ensuring consistency throughout the testing process.➡️ Mobile Application Testing: Experienced in coordinating updates for Android mobile applications, performing tests across multiple devices, and ensuring a seamless user experience across app versions.➡️ Test Automation: Proficient in developing and executing automated test scripts for web applications using Cypress and JavaScript, improving testing efficiency and reducing manual effort.➡️ Team Coordination: Responsible for coordinating part of the development team for mobile app updates, ensuring timely delivery and alignment with testing objectives and development goals.➡️ Software Testing: Adept at conducting manual and automated testing (Cypress, JavaScript) for new and existing functionalities, thoroughly documenting results, and ensuring product quality by adhering to industry best practices in quality assurance.

A detail-oriented Quality Assurance Tester with experience in software testing and quality assurance. Familiar with several tools and technologies, including Magento, Jira, Confluence, ERP, AWS technology, API, and SQL. Passionate about ensuring the quality and reliability of software applications and committed to working collaboratively with cross-functional teams to achieve common goals.➡️ Quality Assurance Testing: Proficient in identifying and reporting software bugs and issues, creating test cases, executing tests, and managing test results.➡️ Software Testing: Experience in testing new and existing functionalities.➡️ E-commerce: Knowledgeable about e-commerce platforms and software, including Magento, Shopify, and WooCommerce.➡️ Agile Methodologies: Skilled in Agile software development environments, using Jira and Confluence to manage tasks and collaborate with development teams.➡️ Database Management: Proficient in SQL and database management - querying and reporting on data.➡️ AWS: Familiar with AWS technologies and cloud infrastructure.

➡️ Collaborate with cross-functional teams to swiftly resolve customer issues and provide exceptional customer service.➡️ Streamline processes and complete projects efficiently to enhance overall productivity.➡️ Stay up-to-date with new product features and user impact by attending monthly sprints and demos.➡️ Identify and assess customer needs to provide timely and effective solutions.➡️ Analyze ticket resolutions to identify recurring issues and improve self-help options for customers.➡️ Provide on-call support and assist with scheduling to ensure seamless operations.➡️ Communicate effectively with multiple departments to maintain accurate records and product information.

➡️ Handling customer technical support cases through phone and email submissions.➡️ Support Customer Service efforts to quickly and effectively resolve customer issues by consulting with cross-functional teams.➡️ Attend monthly sprints and demos to understand the new features of the product and user impact.➡️ Identify and assess customers' needs to achieve resolution.➡️ Analyse ticket resolutions to identify common issues and improve self-help options.➡️ Assist with on-call support and scheduling.➡️ Collaborate and communicate effectively with multiple departments to assist with maintaining accurate records and product information.