This position involves: · Undertaking a range of planning, reporting, measurement and evaluation activities to meet corporate and business area requirements· Providing sound advice on a range of issues, activities, and objectives which impact the work area· Communicating and making informed decisions within defined parameters to develop and maintain a high standard in complex administrative functions -· Building and maintaining stakeholder relationships to exchange information and support decision making· Having a good understanding of conformance and performance obligations to manage business plans and meet relevant legislative, agency and policy requirements· Using expertise to provide sound advice to stakeholders on a broad range of administrative obligations and activities· Liaising with stakeholders to share and respond to relevant information needs and translate business objectives· Contributing new ideas and identify opportunities to improve the business strategy and management function· Working collaboratively in a team environment, consult and share information with others and communicate decisions and project progress to achieve work area and business outcomes· Supporting change and demonstrate flexibility in order to address shifting organisational priorities

Sales & Services Assistant role at Suncorp Bank involved a wide range of tasks. These tasks included and were not limited to the following.- Cash Management - Accounts maintenance- Accurate data entry & cash count - Delivering excellent customer service- Processing large personal & business transactions- Education customers about banking products & services- Performing duties with high ethical standards, integrity and trust- Compliance with industry regulatory and legislative requirements like ACL, AML & CTF and NCCP Act

Key role purpose is to provide advice, support to retail instore customers in diagnosing their home improvement requirements. My flexible personality allowed me to work across various departments offering products knowledge whilst making great sales. This various department include Landscape, Garden Power tools, Appliances, Hardware and Timber department. ACHIEVEMENTSRecovered from a disgruntled customer experience where the buyer received confusing information from a senior co-worker. Through listening to fully understand the issues, checking the product specifications and locating all associated components, was able to win back the customer’s loyalty and close the sale.Received a loss prevention recognition award for 3 consecutive years, in acknowledgement of a consistently high level of vigilance in identifying suspected theft, confirming intentions and intercepting shoplifters before the goods left the store. Partnered with the Liquidation Company to negotiate the sale of remaining stock as the store approached closure. This involved negotiating substantial deals with trade counter customers and responding to retail customer queries.Managed multiple customer complaints and queries following the announcement of Master’s closure. Considerable confusion reigned for both customers and employees with regard to the policy interpretation of pricing, back orders, returns of faulty goods and warranties, and required extra sensitivity and negotiating skills to resolve.Contributed as a member of the pre-opening team for the Springfield Store that involved team development, establishing new processes, setting up displays and merchandising presentations and delivering on tight timeframes. Intensive customer support was required to orient customers to the new business and processes for ordering and finding merchandise. This enabled the store to open on time and budget offering a complete and quality new experience for the customers.