Gabriel Ameh Email & Phone Number

Lagos State, Nigeria

• Lead teams of up to 120 personnel nationwide, supervising daily performance as well as training and improvement plans.
• Assists senior leadership in managing all aspects of operations.
• Improved operational efficiency by recommending and developing top talent to drive growth initiatives.
• Ensure compliance with 100% scanning standard across all Gateways nationwide.
• Ensure compliance with shipment movement standard of not more than 12 hours after arrival across all the gateways.
• Put processes in place to ensure zero incidences of shipment misroute across all Gateways.

Lagos State, Nigeria

• Developed standard and operating procedures for receiving, handling, storing, shipping and salvaging products.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Improved operational efficiency by recommending and developing top talent to drive growth initiatives.
• Drove revenue through effective and timely delivery of shipments across the regions nationwide.
• Cultivated client loyalty by delivering flawless service to foster client retention.
• Coordinated captain and rider dispatch to accomplish daily delivery requirements.

Lagos, Nigeria

• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Devised and implemented processes and procedures to streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Ensure timely movement of shipments out of the gateway for timely delivery

Lagos, Nigeria

• Worked with vendors to ensure timely clearance of shipments from the airport.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Provided direction and guidance to internal teams in order to achieve targets.
• Oversaw day-to-day operations of the team to ensure efficiency and to meet expected targets
• Collaborated with Regional Managers to evaluate needs and optimize operational plans.
• Ensure shipments are moved to the airport on time and monitor flight take off and expected time of landing at destination to ensure timely recovery of shipment at destination.

Abuja

• Monitored and supervised both land and air operations within the Northern region.
• Ensured that Courier Operations within the Northern region are kept abreast with government regulations and ensuring that such are complied with for a smooth running operations.
• Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques and so on within the Northern region.
• Recommended changes in products, services and policy by evaluating results and competitive developments.
• Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Ensured that verification of clients addresses are effectively carried out at 1st, 2nd and 3rd levels.

Abuja, Nigeria

• Oversaw day-to-day operations of ground operations within the Federal Capital Territory and parts of the Northern region.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.

Jos, Nigeria

• Monitoring and supervision of operational activities including airport operations, fleet management, customer care and general administration
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Monitored front areas so that questions could be promptly addressed.
• Interceded between employees during arguments and diffused tense situations.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.