Gabriel Ameh Email & Phone Number

Lagos State, Nigeria

• Lead teams of up to 120 personnel nationwide, supervising daily performance as well as training and improvement plans.• Assists senior leadership in managing all aspects of operations.• Improved operational efficiency by recommending and developing top talent to drive growth initiatives.• Ensure compliance with 100% scanning standard across all Gateways nationwide.• Ensure compliance with shipment movement standard of not more than 12 hours after arrival across all the gateways.• Put processes in place to ensure zero incidences of shipment misroute across all Gateways. • Ensure continuous process compliance and improvement with evidence of reduction of missing and damaged shipments from all Gateways nationwide.• Ensure all Gateways have the right space, tools and manpower required for effective and efficient operations.• Ensure process compliance in line with ISO 9001 & 27001 quality standards across all the gateways.• Build a robust and seamless information management system that ensures quick and helpful response to Customer Service queries, typically within 12 hours after receipt.• Provide quick resolution of all gateway-related issues/complaints emanating from customer Experience, typically within 48 hours.• Ensure and enforce compliance with dress policy, and Gateway operational hours.• Other duties as the exigencies of work may demand.

Lagos State, Nigeria

• Developed standard and operating procedures for receiving, handling, storing, shipping and salvaging products.• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.• Improved operational efficiency by recommending and developing top talent to drive growth initiatives.• Drove revenue through effective and timely delivery of shipments across the regions nationwide.• Cultivated client loyalty by delivering flawless service to foster client retention.• Coordinated captain and rider dispatch to accomplish daily delivery requirements.• Reviewed established business practices and improved processes to reduce expenses.• Created and enforced detailed organization processes to increase quality and service standards.• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Lagos, Nigeria

• Conducted regular reviews of operations and identified areas for improvement.• Developed effective improvement plans in alignment with goals and specifications.• Devised and implemented processes and procedures to streamline operations.• Optimized customer experience by delivering superior services and effectively troubleshooting issues.• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.• Ensure timely movement of shipments out of the gateway for timely delivery• Ensure safe loading and offloading of shipments to avoid damages to clients' shipments.• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Lagos, Nigeria

• Worked with vendors to ensure timely clearance of shipments from the airport.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Provided direction and guidance to internal teams in order to achieve targets.• Oversaw day-to-day operations of the team to ensure efficiency and to meet expected targets• Collaborated with Regional Managers to evaluate needs and optimize operational plans.• Ensure shipments are moved to the airport on time and monitor flight take off and expected time of landing at destination to ensure timely recovery of shipment at destination.

Abuja

• Monitored and supervised both land and air operations within the Northern region.• Ensured that Courier Operations within the Northern region are kept abreast with government regulations and ensuring that such are complied with for a smooth running operations.• Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques and so on within the Northern region.• Recommended changes in products, services and policy by evaluating results and competitive developments.• Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.• Ensured that verification of clients addresses are effectively carried out at 1st, 2nd and 3rd levels.• Monitored and maintains fleet administration within the Northern region.• Kept management informed of activities within the North by submitting activity and results reports such as weekly and monthly territory analyses.

Abuja, Nigeria

• Oversaw day-to-day operations of ground operations within the Federal Capital Territory and parts of the Northern region.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.• Introduced new methods, practices, and systems to reduce turnaround time.• Collaborated with area managers to evaluate needs and optimize operational plans.• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.• Provided direction and guidance to internal teams in order to achieve targets.• Motivated and trained employees to maximize team productivity.• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.• Managed internal operational standards and productivity targets.• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.

Jos, Nigeria

• Monitoring and supervision of operational activities including airport operations, fleet management, customer care and general administration• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.• Monitored front areas so that questions could be promptly addressed.• Interceded between employees during arguments and diffused tense situations.• Delegated tasks to administrative support staff to organize and improve office efficiency.• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.