Technology Service Advisor. Managing service desk queue, prioritizing and escalating tickets, calling out to provide end user support, or work with my team to diagnose and find solutions to complex issues. Onboarding and offboarding accounts in AD/Azure hybrid environments, managing licensing and mailboxes in Azure AD and Exchange online. Configured MFA policies. Creating and managing 365 groups for Teams and SharePoint, creating SharePoint sites and managing permissions. Open support tickets with Microsoft for complex Azure/Exchange/365 issues. Monitoring server health & alerts, basic server troubleshooting, managing file server backups and restorations. Enrolled Android devices in Intune and managed app deployment.

Systems Consultant. Remote tier 1 end user support for multiple client companies. Worked within the environment of each client in collaboration with client’s internal tier 2/3 teams. Experience working in Active Directory/Azure to manage user accounts, ensuring account security with user verification policies, SCCM/logmein/bomgar for remote desktop support/software installation and troubleshooting. Maintained up-to-date knowledge of documentation/workflows/credentials for multiple clients. Worked in a variety of ticketing systems such as ServiceNow, BMC Remedy, Track-IT for incident and request tracking and escalation.

Experience working on a range of projects with various client companies. Experience in large scale hardware and software imaging and installation, onsite deployment, and post-deployment troubleshooting/user support. Experience working with large teams and coordinating with management/end users to ensure smooth project completion and client satisfaction.

Worked quickly and safely in a busy, dangerous environment to prepare food to a high level of quality. Effectively and clearly communicated with a large team to ensure smooth kitchen operation. Maintained strict adherence to safety and hygiene standards. Kept track of inventory, prepared new product for predicted demand, and coordinated with team to work at a high level of efficiency.