Hello, my name is Gabriel Becker!A little about me:Work experience with international projects in technical support, IT infrastructure and IT services.- Work experience providing technical support to customers from countries such as the United states, Canada, Germany, Austria, India and Mexico.- Work experience troubleshooting technical issues related to Windows, various applications, VPN, and web browsers.- Work experience as an Infrastructure Analyst, responsible for maintaining virtual machines, servers, applying images, formatting PCs, and managing inventory.- Vast experience and know-how of speaking with customers from many countries following a culture-based approach to resolve problems utilizing english, german, portuguese and spanish.- Higher education degree in Technology Management.- Solid knowledge of Incident mangament: assigning and resolving incidents reported by users, prioritizing critical issues and escalating when necessary to ensure a swift resolution and minimize disruptions.- Currently working on a project focused on the planning of fiber optic infrastructure for cities in Germany.I am adaptable, easy to work with and curious. I always enjoy taking on new challenges. I also have a great enthusiasm for foreign languages and always seek for new and better ways to communicate with others.Apart from my mother tongue, which is Portuguese, I also speak fluent English, intermediate to advanced German (B2), basic Spanish (A1) and French (A1).Feel free to reach out if you have an interesting job opportunity but also if you are like me, a language enthusiast or want to exchange information regarding International Support or about Brazil, my country. 🇧🇷🇩🇪🇬🇧