Responsible for managing the Sales Administration team in the documentation of sales agreements and database organization, ensuring precision and consistency, as well as providing guidance and leadership for comprehensive customer engagement. Oversees the integrity of sales data and client data, allowing for accurate financial forecasting and seamless customer service. Prepares, executes and reconciles monthly billing distributions, as well as managing the collections on past due accounts. Serves as the primary liaison between all levels of the company to enforce consistent and standardized administrative practices that are established for present and future use, creating in-depth standard operating procedure handbooks, which are implemented as company policy and used for cross-training purposes. Manages the tracking and release of all international alcohol shipments, working with the appropriate government agencies and couriers to ensure on-time delivery.

Provided direct support to multiple broker teams in different departments, including the drafting, distribution and collection of sales documents to and from clients. Built upon existing database infrastructure to improve the ease of document generation. Collected information critical to the execution of sales, following the process from price negotiation, shipment and payment. Held responsible for tracking and servicing client needs, both domestic and international, including ordering product, TTB filings and sales document execution. Provided on-call cross department support including billing, grape sales, analytics and desktop support.

Managed the physical inventory and digital collection of thousands of wine samples, from inventory ordering, product routing and stock room maintenance. Established long-term relationships with clients to collect and relay data, physical product and sales notes. Responsible for planning product pick up and drop offs throughout Northern California on a daily basis. Ordered shipping supplies and maintained courier service relationships. Increased overall department efficiency through processing restructure and innovation.

Assisted in the management of inventory, which included processing of all new items, as well as the routing of outgoing packages to clients. Daily data collection from clients via phone and email, as well as short- and long-term database maintenence, were vital to the success of the department. Serviced customers in-house with wine tastings, delivered and picked up inventory at wineries throughout Northern California.

Served as marketing director who rejuvenated online presence through weblogs and other various social networking tools. Conducted interviews with talent, as well as organized website contests and database entry for mailing lists and accounting. Assembled products for sale, pulled orders from stock and prepared them for shipping.