Lead change management initiatives aimed at improving processes within the AMXL Proactive Execution (APEx) organization. Identify inefficiencies in processes and initiate improvement measures. Coordinate Kaizen Projects and facilitate Gemba Walks to address system issues promptly. Utilize established process improvement methodologies to drive organizational improvements. Document project support and present regular business reviews summarizing project… Show more Lead change management initiatives aimed at improving processes within the AMXL Proactive Execution (APEx) organization. Identify inefficiencies in processes and initiate improvement measures. Coordinate Kaizen Projects and facilitate Gemba Walks to address system issues promptly. Utilize established process improvement methodologies to drive organizational improvements. Document project support and present regular business reviews summarizing project progress and impact. Conduct process improvement activities within each project and offer guidance to project owners and offer insights into various project management methodologies. Track progress and report on key metrics agreed upon by stakeholders. Conduct root cause analysis for organizational issues and share findings with management. Hold regular meetings with stakeholders and associates to foster participation in process improvement initiatives. Analyze current processes, conduct deep dives, and provide key inputs for continuous improvement efforts. Advise and guide supervisors on implementing process simplifications. Provide clarifications for queries, participate in project kick-offs and planning, and support Training and Knowledge Management initiatives. Contribute to the enhancement of organizational processes and the development of others using Process Improvement and Kaizen methodologies. Show less

• Led the creation and regular updates of service availability and pricing configurations, ensuring optimal Customer Experience Services.• Identified gaps in offer coverage and configurations, leveraging opportunities for improvement.• Conducted comprehensive analysis of Product Detail Pages to identify gaps and opportunities for Amazon sellers.• Performed root cause and risk analysis to drive initiatives focused on improving return and refund processes.• Streamlined SQL… Show more • Led the creation and regular updates of service availability and pricing configurations, ensuring optimal Customer Experience Services.• Identified gaps in offer coverage and configurations, leveraging opportunities for improvement.• Conducted comprehensive analysis of Product Detail Pages to identify gaps and opportunities for Amazon sellers.• Performed root cause and risk analysis to drive initiatives focused on improving return and refund processes.• Streamlined SQL data-based systems to enhance efficiency and effectiveness.• Tracked and reported project impact, ensuring transparency and accountability.• Implemented process improvements to optimize workflows and increase productivity.• Conducted investigations to improve productivity and maintain high-quality standards.• Ensured adherence to Amazon content standards, upholding the company's brand integrity. Show less

erved as the Area Learning Coordinator Business Manager, overseeing the learning initiatives for the AMERICAS/EMEA region, and taking on the role of Area Learning Lead.• Led operations, conducted business reviews, and orchestrated the rhythm of business activities, ensuring seamless coordination and preparation.• Managed the area empowerment budget for the LATAM/EMEA region, ensuring efficient allocation of resources.• Spearheaded data-driven actions and planning, utilizing insights… Show more erved as the Area Learning Coordinator Business Manager, overseeing the learning initiatives for the AMERICAS/EMEA region, and taking on the role of Area Learning Lead.• Led operations, conducted business reviews, and orchestrated the rhythm of business activities, ensuring seamless coordination and preparation.• Managed the area empowerment budget for the LATAM/EMEA region, ensuring efficient allocation of resources.• Spearheaded data-driven actions and planning, utilizing insights to drive informed decision-making and project success.• Successfully managed Area Learning Programs across the WWL & LATAM/EMEA Field organization, ensuring their alignment with organizational goals. Show less

Spearheaded the Amazon Global Sales international expansion of US-based Sellers into the Japanese market, driving successful market entry and growth. Managed and prioritized a portfolio of seller accounts, ensuring effective relationship management and maximizing seller success. Led seller success projects aimed at achieving key objectives and exceeding performance goals. Owned the goals and targets set for the portfolio of seller accounts, delivering results and driving… Show more Spearheaded the Amazon Global Sales international expansion of US-based Sellers into the Japanese market, driving successful market entry and growth. Managed and prioritized a portfolio of seller accounts, ensuring effective relationship management and maximizing seller success. Led seller success projects aimed at achieving key objectives and exceeding performance goals. Owned the goals and targets set for the portfolio of seller accounts, delivering results and driving revenue growth. Provided regular reporting on categories and country data, offering valuable insights to sellers and internal stakeholders. Facilitated all stages of global expansion, guiding sellers through the process and ensuring a smooth transition into new markets. Implemented strategies to increase engagement and adoption of growth-driving programs, maximizing seller participation and revenue potential. Actively drove international business growth for the most influential sellers on Amazon, leveraging market trends and opportunities. Collaborated with sellers to build and execute strategic joint business plans, identifying innovative ways to enhance selection, merchandising, and operational practices. Fostered collaborative relationships with sellers, working together to explore and execute new opportunities for improvement and growth.Increase engagement and adoption of growth-driving programs.Drive international business growth for the most influential sellers on Amazon.Build and execute strategic joint business plans with sellers and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. Show less

Led the implementation of the Bekaert Customer Excellence Program in Central America and the Caribbean Islands, driving its successful execution. Collaborated with stream leaders from each functional area, providing support and guidance to ensure a structured approach and foster a first-class commercial organization. Developed and implemented strategies and initiatives aimed at enhancing customer excellence throughout the region. Conducted thorough assessments of existing… Show more Led the implementation of the Bekaert Customer Excellence Program in Central America and the Caribbean Islands, driving its successful execution. Collaborated with stream leaders from each functional area, providing support and guidance to ensure a structured approach and foster a first-class commercial organization. Developed and implemented strategies and initiatives aimed at enhancing customer excellence throughout the region. Conducted thorough assessments of existing processes, identifying areas for improvement and implementing changes to optimize commercial operations. Worked closely with cross-functional teams to streamline workflows, improve coordination, and drive efficiency. Monitored key performance indicators and metrics to measure the effectiveness of the Customer Excellence Program and identify areas for further enhancement. Provided guidance and training to the team, ensuring alignment with program objectives and fostering a culture of continuous improvement. Maintained regular communication with stakeholders, including senior management, to provide updates on program progress and outcomes. Show less

Managed a portfolio of fifty major printing projects and programs reporting 3 million USD revenue, performance presentation for clients, sales and senior management, forecasting, process engineering and technical product understanding. Started as technical support representative for Managed Print Services and entitlement specialist.Winner of the "Innovation Award" for impacting Costa Rica business image in global platforms.Winner of the PMPI Award for the most productive agent… Show more Managed a portfolio of fifty major printing projects and programs reporting 3 million USD revenue, performance presentation for clients, sales and senior management, forecasting, process engineering and technical product understanding. Started as technical support representative for Managed Print Services and entitlement specialist.Winner of the "Innovation Award" for impacting Costa Rica business image in global platforms.Winner of the PMPI Award for the most productive agent averaging the best results in case creation / resolution in the shortest time of all Costa Rican business towers. Show less