Gabriel Chiozi Email & Phone Number

Guarulhos, São Paulo, Brasil

• Responsible for coordinating the delivery of exceptional services to customers as a Customer Success Lead.• Main objective: ensure clients have a positive experience and are satisfied with services provided.• Lead a team of dedicated professionals committed to delivering high-quality services.• Work collectively to meet customers' needs and exceed their expectations.• Conduct in-depth analyses of services, identify areas for improvement, and implement changes to enhance the overall customer experience.• Focus on customer retention by building strong relationships and understanding client needs.• Work closely with clients to ensure their goals are achieved and they remain satisfied with services provided.

Guarulhos, São Paulo, Brasil

• Serve several customers throughout LATAM.• Act as a bridge between field engineers and final customers.• Keep customers informed about the entire status of the service.• Send necessary technical instructions to field engineers during activities.• Coordinate activity scheduling between field engineers and end customers.• Manage the entire queue of tickets on multiple platforms (Podio, Astea, Spiceworks, E-mail)• Main point of communication with customers.

Guarulhos, São Paulo, Brasil

Acting as Field Engineer for Bauducco, I provided remote/face-to-face support to ordinary users, VIP and in a factory environment, answering and managing tickets through ServiceNow, being them about:• Software adversities;• Office365 and MS Teams support;• Configuration and delivery of laptops/desktops;• Support and configuration of printers;• Support and maintenance of laptops /desktops;• Reset passwords and unlock network users;• Formatting and creation/deployment of OS images;• Equipment and software support on the factory floor;

Worked in the infrastructure area performing: • Maintenance, configurations, and replacement of new equipment for users. • Answering tickets and providing technical support. • Feeding control sheets on laptops.Supported the SAP integration project by: • Installing and configuring the software. • Solving possible problems that may arise.Had a brief stint in the administration area: • Releasing invoices for services and telephony for approval. • Using the TOTVS management software.