Gabriel Chiozi Email & Phone Number

Guarulhos, São Paulo, Brasil

• Responsible for coordinating the delivery of exceptional services to customers as a Customer Success Lead.
• Main objective: ensure clients have a positive experience and are satisfied with services provided.
• Lead a team of dedicated professionals committed to delivering high-quality services.
• Work collectively to meet customers' needs and exceed their expectations.
• Conduct in-depth analyses of services, identify areas for improvement, and implement changes to enhance the overall customer experience.
• Focus on customer retention by building strong relationships and understanding client needs.

Guarulhos, São Paulo, Brasil

• Serve several customers throughout LATAM.
• Act as a bridge between field engineers and final customers.
• Keep customers informed about the entire status of the service.
• Send necessary technical instructions to field engineers during activities.
• Coordinate activity scheduling between field engineers and end customers.
• Manage the entire queue of tickets on multiple platforms (Podio, Astea, Spiceworks, E-mail)

Guarulhos, São Paulo, Brasil

• Acting as Field Engineer for Bauducco, I provided remote/face-to-face support to ordinary users, VIP and in a factory environment, answering and managing tickets through ServiceNow, being them about:
• Software adversities;
• Office365 and MS Teams support;
• Configuration and delivery of laptops/desktops;
• Support and configuration of printers;
• Support and maintenance of laptops /desktops;

• Worked in the infrastructure area performing:
• Maintenance, configurations, and replacement of new equipment for users.
• Answering tickets and providing technical support.
• Feeding control sheets on laptops.Supported the SAP integration project by:
• Installing and configuring the software.
• Solving possible problems that may arise.Had a brief stint in the administration area: