- Strategic support for board and Executive Leadership decision-making.- Coordination and oversight of Strategic Planning development.- Drafting and defining internal policies, norms, and statutory documents.- Conducting studies and research on topics relevant to senior management.- Managing the project office, including defining performance indicators and reporting to senior management.- Managing the Social, Environmental, and Climate Responsibility Policy, including KPI definition, monitoring actions, and assessing results.- Preparing management reports.- Organizing ordinary and extraordinary general meetings.- Implementing normative and regulatory adjustments related to governance in financial institutions.- Cultivating relationships with cooperative entities and other organizations in the financial sector.- Leading innovation initiatives to enhance the organization's business model.- Directing strategic people management programs, such as the Gender Equity Program and Leadership Succession Program.

- Development of standards and Technology Master Plan, budget projection, formulation of strategies to achieve strategic initiatives, and monitoring/presentation of technology area results.- Management of the Technology project portfolio.- Technology risk management.- Change management - risk analysis and feasibility of changes for new projects.- Definition of performance indicators and monitoring of technology projects.- Support for internal, external (contracted), and regulatory audits.- Support for business continuity management - development of contingency and disaster recovery plans and conducting contingency tests.- IT Governance Management - development and amendment of standards and master plan, budget projection, formulation of strategies to achieve strategic initiatives, and analysis of risk and feasibility of changes for new projects.- IT demand management - definition of demand distribution rules, monitoring of projection flow.- Leadership of critical technology process restructuring projects.- Management and negotiation of contracts and purchases with various suppliers.- Participation in strategic planning workshops, scenario building.

- Leadership of critical technology process restructuring projects.- Management and negotiation of technology contracts with various suppliers.- Management of multi-channel service systems (Interactive Voice Response, web chat, active and passive call centers, SMS, and email).- Support for IT Governance - development and updating of IT standards and master plan, budget projection, formulation of strategies to achieve strategic initiatives, and analysis of risks and feasibility of changes for new projects.- IT demand management - definition of demand distribution rules and monitoring of projection flow.- Management of telecomunications infrastructure.- Active participation in strategic planning and scenario building.

- Validation and updating assurance of customer service center systems.- Development and management of routines for addressing maintenance and evolution demands of systems.- Sales mailings design for outbound telemarketing.- System requirements analysis for implementing necessary improvements and maintenance.- Negotiation of system enhancements and changes with third-party vendors.- Maintenance and creation of service flow within systems.- Oversight of the Interactive Voice Response (IVR) unit.- Telecom infrastructure management.

- Credit line sales, fundraising, and client prospecting.- Staff replacement during vacation periods at Service Points in cities including Rio de Janeiro, Porto Alegre, Belo Horizonte, and São Paulo.- Execution of strategies for recruiting new members and raising financial resources at events hosted by federal public banks.- Participation in the working group for the development of the new Job and Salary Plan.- Involvement in the optimization project and search for solutions for telephony.- Leadership in the implementation project of proposed telephony optimizations.