Gabriel De Lourensi Email and Phone Number

◼ Act in an integrated manner both technically and strategically aligning ways of acting. Valuing the autonomy of each team member and facilitating work. ◼ Create and coordinate a team off the curve in assisting and solving problems aligned with the company culture, which is Commitment, We Are Team, Trust is Everything. Organization and Keep Going!Main Achievements:− Creation of 14 Objectives and Key Results (OKRs) in two areas over the past two years;− Creation of “Delegation Board”, “Demand Table” and the “Scale of Urgency (Régua de Urgência)”, tools that organized and gave autonomy to support analysts work and organize product demand forecasting;− Creation of the company recommendation plan, called Elos;− Reduction of revenues losses from clients who had reduced their income between 5% and 40% in the previous anterior;− Reduction by 50% the number of pending tickets per support analysts;− Increasing by 30% the creation of technical support articles for support situations;− Organization, instruction, and maintenance of a team focused on solving more than 6753 tickets from more than 470 clients throughout the year;

Main Achievements:− Integration of a new online customer support platform; − Execution of the Onboarding process of more than 250 prospected new clients, ensuring that the initial test phase is successful and all the client’s initial objectives are achieved; − Monitoring the evolution and use of resources offered by the system to clients in the first stage of use; − Development and running of meetings with clients from diverse profiles throughout their partnership with the company system;

Principais realizações:- Análise da Qualidade do Sistema e criação de modelos de testes para a equipe de Qualidade;- Análise de problemas da produção e resolução;- Distribuição dos chamados do Suporte para equipe de Suporte;- Responsável pela resolução de situações de 1º a 3º nível;- Desenvolvimento do manual web para clientes via Visual Studio e Wordpress

◼ Co- founder and group facilitor of Sagrado Homem do Céu (Holy man of Heaven). A group which main objective was study and research about gender violence against women, and help changing the reality of the city of Lages and neighboring cities.

◼ Ensure the quality of softwares and develop the team work through agile methods. Main Achievements: − Reference in installation and resolution of connection problems in Oracle databases; Development of a web platform to host user manuals in order to facilitate the access and use in each new delivery; Complete system documentation with usage details for 4 different operating systems.

◼ Activities related to technology and user assistance concerning hardware and specific software for the health sector.