Having worked in a broad range of social services including long-term formal counseling, residential support in a housing-first managed alcohol program, and a 911 operator for Toronto Police, I have gained skills and experience that set me apart from the crowd.During my time as a Communications Operator with Toronto Police, I coordinated a multi-service response for persons experiencing a crisis. Being a 911 call-taker, I have had to de-escalate situations where people's lives have been in danger in order to obtain critical information to ensure that both callers and responders can remain safe.While working as a Residential Support worker at Art Manuel House with Regeneration Community Services, I worked with a multi-disciplinary team to provide wrap-around support for service users living with addiction and mental health. This included informal counseling, note writing, goal planning and crisis intervention, all from a client-led, anti-oppressive approach.