Loan Officer Assistant
American Home Mortgage Corp
Tucson, Arizona Area
• Entrusted to support a high-producing Mortgage Loan Officer by ensuring quality, completeness and accuracy of all new loan applications• Met with applicants to obtain information for loan applications and to answer questions about the process• Leveraged extensive communication skills in gathering client conditions, assembling files, reviewing appraisals, securing documents, and reviewing fees on closing statements• Utilized extensive understanding of real estate appraisals, title reports, and real estate transactions in educating clients of the mortgage process and loan procedures• Conducted comprehensive analysis of client financial/credit data, determining level of risk and matching customer needs with the appropriate loan program• Analyzed and evaluated client's financial analysis/ budget which included tax returns, social security numbers, bank statements and other sensitive information• Processed Conventional, FHA, USDA, VHDA, VA loans for purchase, refinance and renovation transactions• Maintained effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, processor, and lender to ensure a positive application experience• Monitored all incoming loan conditions via email, fax or mail• Prepared spreadsheet reports to track leads and productivity• Assisted clients with transactions and communicated status of home loans, thereby building strong base of referral business due to delivery of excellent service• Collaborated with escrow officers, title officers, appraisers, and inspectors to resolve issues and facilitate completion of transactions in a timely manner• Designed flyers and marketed business via Phone, Emails, and Bulk-Mailings• Developed a precise marketing campaign that resulted in increased sales and productivity (~16% increase)