As the System Engineer for a Japanese Trading Company with over 500 staff in 12 locations across the UK and Europe, my responsibilities include:• To provide 1st and 2nd line support and be the main point of contact for the London, Milan, Madrid, Istanbul, and Kyiv offices.• Effectively maintain communication and deliver an outstanding customer service to all offices in both Japanese and English.• To resolve any Incident resolution within SLA with the appropriated tracking and… Show more As the System Engineer for a Japanese Trading Company with over 500 staff in 12 locations across the UK and Europe, my responsibilities include:• To provide 1st and 2nd line support and be the main point of contact for the London, Milan, Madrid, Istanbul, and Kyiv offices.• Effectively maintain communication and deliver an outstanding customer service to all offices in both Japanese and English.• To resolve any Incident resolution within SLA with the appropriated tracking and recording• To perform periodical maintenance virtual machines via VMware.• To work closely with the legal team to create documentation of processes and procedures for Data Security auditing.• Negotiating with Providers and suppliers for hardware/software components and services• Active Directory Management - Creating/Deleting users and groups.• File server Access control via NTFS permissions.• Printers, PCs, Servers and Network Maintenance and troubleshooting.• To conduct IT Inductions for new staff• Project management based on Agile framework• Setup and Support for iOS devices using Intunes MDM.• Users and Server Backup management using Acronis Backup Management. Show less

As the IT Support Engineer for a London finance company of over 240 staff in 8 locations across the country, my responsibilities include:• As the main point of contact, I manage, record and respond to all tickets logged via our help desk and asset management system.• Building strong stakeholder relationship through technical expertise, professionalism and support• Daily work involving Active Directory and Exchange to manage users.• Supporting and Troubleshooting Windows XP… Show more As the IT Support Engineer for a London finance company of over 240 staff in 8 locations across the country, my responsibilities include:• As the main point of contact, I manage, record and respond to all tickets logged via our help desk and asset management system.• Building strong stakeholder relationship through technical expertise, professionalism and support• Daily work involving Active Directory and Exchange to manage users.• Supporting and Troubleshooting Windows XP, 7, 8, 10, Server. Along with Office 2010, 2013 and 2016 (365).• Experience with Avaya Phone system support and deployment.• Mobile devices troubleshooting (Android & iOS)• Support ranged from line 1 and line 2 instances.• Remote Support experience through Turbo Meeting and Zoom Meeting• Responsible for training new staff and conducting group inductions Show less

As the IT Support and Office administrator for this Real Estate, my responsibilities include:•Maintaining and managing the company’s Network and ICT resources (Windows OS, macOS, Android and iOS);•Properties database maintenance for Zoopla and Rightmove platforms and UK Homes’ website.•Designing the Marketing material for the company: Properties’ Brochures, Advertising Banners and Leaflets• Manage daily operations of each platforms and market information regarding… Show more As the IT Support and Office administrator for this Real Estate, my responsibilities include:•Maintaining and managing the company’s Network and ICT resources (Windows OS, macOS, Android and iOS);•Properties database maintenance for Zoopla and Rightmove platforms and UK Homes’ website.•Designing the Marketing material for the company: Properties’ Brochures, Advertising Banners and Leaflets• Manage daily operations of each platforms and market information regarding properties.• Providing assistance to clients, providing all the information they need regarding the properties. Show less

As the IT Support for this company, my responsibilities included:- Creating, updating and uploading ABJ’s database of properties.- Migrating the company’s email server to a hosted e-mail provider.- General IT support for the team members: assisting how to use the new e-mail platform and website resources.

As a 1st line IT support, my responsibilities included:- Troubleshooting and assistance for the office’s ICT resources.- Providing support to clients on how to enroll to the Payment in Advance program, and managing their documentation- Assisting staff on how to use the company’s portal for daily operations.