Gabriel Fiorelli Email & Phone Number

Lisbon, Portugal

Working as Product Analyst in Hero Tactics and Carrom Pool

Florianópolis, Santa Catarina, Brazil

Florianópolis

During my position at the company, I worked on the entire information management process, from identifying needs to producing reports. Among my main responsibilities, I highlight:* Report generation for leadership (CEO and Studio Manager), with scope planning, definitions, and delivery deadlines, as well as information gathering for the gaming environment.* Development and maintenance of an internal ETL process for batch data processing, using C# and MySQL.* Participation in the… Show more During my position at the company, I worked on the entire information management process, from identifying needs to producing reports. Among my main responsibilities, I highlight:* Report generation for leadership (CEO and Studio Manager), with scope planning, definitions, and delivery deadlines, as well as information gathering for the gaming environment.* Development and maintenance of an internal ETL process for batch data processing, using C# and MySQL.* Participation in the data pipeline project to provide information for mobile games.* Data warehouse modeling using MySQL Server.* Creation of standard reports using Tableau.* Generation of adhoc reports with specific game, marketing, and market analysis, using MySQL, Tableau, Python, and Excel.* Collection of data from Web APIs (Ad Publishers) to enrich the data.* Analysis of the entire data flow from its generation to the delivery of reports.* Active participation in the decision-making process, providing information and seeking to understand the demands of the board and other teams, as well as suggesting analyses and metrics whenever necessary.Projects:* Heavy Metal Machines (Car Multiplayer Online Battle Arena).* Mobile Games. Show less

Florianópolis, Santa Catarina, Brazil

During my time in this position, I worked directly with the publication of the game All Points Bulletin in Brazil and reported directly to the publication management, providing information on the game, results, planning, and next steps. My main responsibilities included:* Content planning for the game, including new updates, events, locations, and promotions, with the aim of retaining players.* Community management and moderation on forums and social media.* Gathering… Show more During my time in this position, I worked directly with the publication of the game All Points Bulletin in Brazil and reported directly to the publication management, providing information on the game, results, planning, and next steps. My main responsibilities included:* Content planning for the game, including new updates, events, locations, and promotions, with the aim of retaining players.* Community management and moderation on forums and social media.* Gathering information on game results and metrics, from basic retention data to billing information.* Compiling and directing bugs and problems found in the Brazilian version of the game.* Game store management, including pricing, promotions, and new item releases aimed at optimizing metrics such as ARPU, ARPPU, Conversion Rate, and Average Ticket.* Initiating data analysis, as I was responsible for collecting information from databases and generating reports. Show less

Florianópolis

* Handling in-game tickets and social media contacts about any issues players faced while playing our games.* Providing accurate Technical Support for any issues players had with our games.* Analyzing and investigating reports of and dealing with rule-breaking players/accounts.* Analyzing and dealing with chargebacks and other financial issues players had with our games.* Moderating online Forums.* Training and helping other support team members.* Creating internal &… Show more * Handling in-game tickets and social media contacts about any issues players faced while playing our games.* Providing accurate Technical Support for any issues players had with our games.* Analyzing and investigating reports of and dealing with rule-breaking players/accounts.* Analyzing and dealing with chargebacks and other financial issues players had with our games.* Moderating online Forums.* Training and helping other support team members.* Creating internal & external guidance for known problems, as well as defining internal workflows for the team.* Collecting and organizing data from our databases in order to report on the state of the game. Show less

Florianópolis

As part of our customer support team, I was responsible for:* Managing in-game tickets and social media contacts to address any issues players face while playing our games.* Providing accurate technical support to players who experience issues with our games.* Analyzing and investigating reports of rule-breaking players and accounts, and taking appropriate action to address them.* Analyzing and resolving chargebacks and other financial issues that players may encounter.*… Show more As part of our customer support team, I was responsible for:* Managing in-game tickets and social media contacts to address any issues players face while playing our games.* Providing accurate technical support to players who experience issues with our games.* Analyzing and investigating reports of rule-breaking players and accounts, and taking appropriate action to address them.* Analyzing and resolving chargebacks and other financial issues that players may encounter.* Moderating online forums to ensure a positive and productive community experience. Show less

Sistema De Informação

Ciências Da Computação

Curso incompleto.