Gabriel Fiorelli Email & Phone Number

Lisbon, Portugal

Working as Product Analyst in Hero Tactics and Carrom Pool

Florianópolis, Santa Catarina, Brazil

Florianópolis

During my position at the company, I worked on the entire information management process, from identifying needs to producing reports. Among my main responsibilities, I highlight:* Report generation for leadership (CEO and Studio Manager), with scope planning, definitions, and delivery deadlines, as well as information gathering for the gaming.

Florianópolis, Santa Catarina, Brazil

During my time in this position, I worked directly with the publication of the game All Points Bulletin in Brazil and reported directly to the publication management, providing information on the game, results, planning, and next steps. My main responsibilities included:* Content planning for the game, including new updates, events, locations, and.

Florianópolis

* Handling in-game tickets and social media contacts about any issues players faced while playing our games.* Providing accurate Technical Support for any issues players had with our games.* Analyzing and investigating reports of and dealing with rule-breaking players/accounts.* Analyzing and dealing with chargebacks and other financial issues players had.

Florianópolis

As part of our customer support team, I was responsible for:* Managing in-game tickets and social media contacts to address any issues players face while playing our games.* Providing accurate technical support to players who experience issues with our games.* Analyzing and investigating reports of rule-breaking players and accounts, and taking appropriate.

Sistema De Informação

Ciências Da Computação

Curso incompleto.