Technical Trainer/Instructor for PTC`s IIoT solution (Industrial Internet of Things) software, ThingWorx.

Junior Frontend developer freelancing position, part of a team, working with basic HTML5+CSS packages, as well as most of the time using Javascript and React.JS, with third party libraries like Redux and React Query.

Responsibilities:- working directly with end-users in order to solve issues related to software or hardware nature- handling customers using Microsoft CRM platform- first line of communication with main stakeholders.Achievements:- top #3 agents in terms of KPI performance and customer surveys for 3 months straight- employee of the month award.- constantly achieving target and performance indicators since the beginning of the contract

Customer Technical Support for Slotomania project using data systems like CRM and SNOW, and back-office tools like ONE Portal, Jyra, and Tableau.

RESPONSIBILITIES:- organization and preparation of the seminar space and all that implies a good development of the activity in a strict time schedule.- Public speaking between 1-2 hours / day in front of a medium to large public.- Professional product presentation and customer advice to increase sales- achieving individual targets, producing quantitative, qualitative and competitive reports- attracting potential customers (letters, flyers, sampling, direct marketing)- Organizing and conducting promotional and publicity events

Technical Support Team - Blackberry project.