Responsible for Softtek Digital Services for US & Canada customers & DevOps/SRE Center of Excellence:• Generation new Digital Capabilities & Digital Partnerships• Management and coaching of middle management roles towards an staple operation • Delivery oversight and escalation resolution• Sales engineering, Solution Architecture and Consulting for Market opportunities• Operational and Finance KPIs oversight and compliance• Accountable of Softtek services Delivery • Customer Satisfaction Tracking • Risk & Issues Management• Technology adoption and Innovation

Responsible for Application Development & DevOps CoE Practice for US & Canada Market• Delivery oversight and escalation resolution• Sales engineering and Consulting for Market opportunities• Operational and Finance KPI oversight and compliance• Accountable of Softtek Delivery for Application Development projects• Customer Satisfaction Tracking• Risk & Issues Management• Technology adoption and Innovation

Responsible for ramping up Fortune 500 customers, including:• Project and Service management• Project understanding and solution proposal/estimation• KPI definition and follow-up• Accountable of Softtek Delivery.• Customer Satisfaction Tracking & Action Planning• Risk & Issues Management• Resource Management• P&L Monitoring• Process Compliance Management (CMMi)

Responsible for service delivery Top 5 Semiconductor company in the world, including:• Project and Service management• Project understanding and solution proposal/estimation• KPI definition and follow-up• Single Point of Contact and accountable of Softtek Delivery.• Customer Satisfaction Tracking & Action Planning• Risk & Issues Management• Resource Management (+100 resources)• P&L Monitoring• Process Compliance Management (CMMi)• New state-of-the-art IT Services such as:o Mobile Developmento SCRUM development methodology definition and adoption.o DevOps assessmento QA CoE

Responsible for +7 different accounts related to Java/Microsoft and Mobile technologies:• Agile (SCRUM) Developmento Customer trainingo Methodology implementation• Microsoft related Tech - Talent Generation & Serviceso .NET FWK 3.5, WCF, WPF, SharePoint 2007 & 2010, SSIS, Silver light, WM 6.5, MVC, etc.• Mobile Development Serviceso iOSo Androido Windows Mobileo BlackBerryo HTML5/jQuery• Customer Satisfaction Tracking & Action Planning• Risk & Issues Management• Resource Management• P&L Monitoring• Process Compliance Management (CMMi)• Process Improvement through Six-Sigma

Managing up to 40 resources of Application Development and Application Maintenance & Support Projects for 5 different customers:• Industrieso Online Educationo Mobile Solutionso Trucks Manufacturero Market Researcho Health Care• Technologieso .NET 2.0o SQL Server 2000 & 2005 (DTS and Integration & Reporting Services)o BlackBerry RIM APIso .NET Compact Framework 2.0 SP2• Mentor, encourage, review and apply STK CMMi Methodologies (CMMi Level 5)• Define Customer Request Workflows & Processes• Design Near shore Services Proposalso Fixed Price Development (Analysis & Design)o Application Maintenance & Supporto Staffing -> Managed Services• Tailor current Waterfall methodology to a more Agile oriented methodology.• Main Point of Contact (PoC) for customer.• Solve resource / operational issues.

Managing up to 19 resources including in different platforms:• .NET Mobile development with CF 2.0 for Pocket PCs & Smartphones with Windows Mobile 2003 & 5.0• Java development in Eclipse environment for RIM Blackberry.• ASP .NET 1.1 & 2.0 Web application. • QA team for functional, non-functional, stress and load testing.*Perform the following tasks• Mentor, encourage, review and apply STK CMMi Methodologies (CMMi Level 5)• Being the main Point of Contact (PoC) for customer and for customer’s clients.• Perform and accomplish all CMMi & processes compliant with STK Methodology• Perform Business Analyst, Designer & Architect tasks to improve client’s applications & products.• Develop both .NET Mobile & Java RIM apps.• Improve client’s Software Development Life Cycle.• Develop “out of the box” solutions for non-typical problems

Develop Purchase Module for BNET Suite ERP. Using Windows Applications, Web Forms, Windows Services and Web Services.