I am not just a creative at heart - I am a creative! My lifelong passion for music has taken me from a percussionist to music producer, to a product trainer and technology consultant. And with great pleasure a succinct liaison to TV/Stage/Live broadcast and social media content creation.What has been especially important to me along the way, the common denominator, is impacting people's lives. Solving problems and consulting with clients have come naturally. I work with them as a trusted advisor and empower them to be solution-focused.My vision is to utilize/ leverage my experiences as a product consultant and/or technical trainer to a new creative level. I love to combine multiple media formats (with my soft skills) to ensure success with a 'Win-Win' experience. SUMMARY OF QUALIFICATIONSCustomer ExperienceTechnology consultant; determine needs and resolve issues/challengesAnalyze customer journeys IT Support ManagementUse of agile methodologies for managing projects Solve technical problems to improve user experienceCreate new efficient methods for using internal support systemsTraining Write curriculum for product linesFacilitate/deliver product training (hardware and software) Multimedia Audio and video editingVideo productionPhotography and graphic editingCreative DesignSet and light design; (events, large and small stages)Photography publications*SEE ‘Accomplishments’ section on my LinkedIn page for moreTechnology / ToolsPhotoshopLightroom ClassicPremiere ProCamtasiaGoogle suiteMaschine ExpertZendeskJIRAConfluenceAgileSlack