Gabriel Gordon Email & Phone Number

• Onboard new and migration medium-touch client accounts ($7,500-25,000 in annual recurring revenue) onto D&B Connect and Connect for Salesforce ensuring successful implementation, proper functionality within a.
• Triage product access, installation issues, and backend technical support for assigned client accounts and projects.
• Consult clients on their current data health, and best practices for enriching their data to receive integral information and for improved data quality.

• Educated 550+ small market business clients on the features, functionality, and benefits of the D&B Hoovers standalone platform and Salesforce CRM integration based on use cases including lead generation, data.
• Self-managed an onboarding queue averaging 35-45 cases ensuring all client interaction and onboarding progress was accurately, and timely documented on Salesforce.
• Reduced low-touch onboarding case duration from 35 to 28 days by reducing communication time between sales team reach-outs and customer reach-outs before and after onboarding sessions, and creating more concise.

Tallahassee, Florida, United States

• Contributed to the community occupancy rate by maintaining a closing ratio of over 20%.
• Assisted Property and Community Managers with daily/weekly reports, resident communications, marketing/advertising tasks, and updating social media sites.
• Handled 30+ incoming calls per day determining the needs of residents, qualifying potential prospects, and securing new/renewal lease agreements.

• Planned and organized a marketing strategy for Tormenta FC called “Backyard BBQ Battle” to harvest relationships with local businesses, enhance concessions options, increase ticket sales, and drive social media.
• Developed the “Dad’s Bod” ticket package for Tormenta’s Father’s Day game which increased attendance by 33%.
• Collaborated with internal stakeholders to deliver brand goals, maximize available resources within the budget, and promote charitable work within the Statesboro community.

Master Of Science - Ms, Product Development

Bachelor Of Science (Bs), Sports Management