Gabriel Ignacio Griffa Email & Phone Number

Roma

Helping boutique hotels and lifestyle companies to step ahead competitors, improving quality, motivating the team, setting standards, improving GOP with Service Design techniques - Revenue and Business Development - Training - Project Management for Start Up - Strategy Advisoring

Roma

Guest Experience - Innovation in Hospitality

Rome

Induction to F&B Department covering subjects as: team organization and development, P&L, Problem solving, Outlet services and how to create Memorable Customer Experiences.

Rome

Customer Care - Operations- Guest Experience - Start Up and Special Projects.

Roma, Italia

Preparing the hostel Start Up, recruiting the team and applying hostel company policies and procedures. Creation of standards, supervising and leading the sales and revenue actions for the pre-opening.

Pescara, Italia

Successfully positioning the Resort to gourmet level for summer season resort. Managed a staff of 70 people to reach a revenue target of 1.5m euros, supervising operations over 4 restaurants, beach area and banqueting. Planning and managing events including Michelin starred chefs, disco and music concerts.

Roma, Italia

• Domus Australia is 4 stars Boutique Hotel. Excellence Award Winner from 2013 and within the Best Top 10 Properties in Rome from 2012 by Trip Advisor. Italy.It is a Historical Monument Building with Roman Ruins and Fine.
• I worked as Hotel Director (Hotel General Manager) accountable to the Corporate Managing Director and succesfully leaded the Hotel Opening in 2011, achieving Top 10 Position in Trip Advisor’s ranking in 2012, rewarded.

• ESH is a modern convent and school building, totally refurbished, setting on a wing a new design hotel that offers 84 rooms, a bar, a Restaurant and a meeting room.I was Consultant and Project Manager, acting as Hotel.
• Effectivelly devised the sales and marketing plan. Succesfully organized hotel operations and services for the opening. Dealed with hotel suppliers and construction companies.
• Recruiting, training the staff and leaded the team during the opening.
• Professionally advised about building design, competitor analysis and F&B feasability in order to ensure maximum revenue and best usage of the spaces and project development.

Rome, Italy.

Luxury Hotel in the most classic street of Rome “Via Veneto” proposing 156 Rooms and suites, Bar, Fine Dining Restaurant Experience, Banqueting and Events facilities. Member of the Executive Committee reporting directly to the General Manager, in charge of 5 heads of departments and a team of 60 people.Significally improved F&B operations, reducing costs.

Roma, Italia

- Creating and Developing a new Start Up, involving Research of New Clients, Sales Presentation and Contract Negociation.- Successfully made Sales Calls, Visit Inspections, Offers and Follow Up, Also applied an Internet Marketing Strategy to reach Clients overseas with help of Search Engine Optimization, Search Engine Management and Pay Per Click Campaings.

Roma, Italia

- Groups & Events Coordinator. successfully caring for events up to 1500 people with 17 European Political Leaders.- Pool & Chalet Bars Manager, 2 outlets, 300 covers, building a team of 20 people.- Executive Club Supervisor, recruiting and training staff for Front Office and F&B, renewed Buffet services reducing F&B cost by 15%. - Front Desk Supervisor.

Brussels Area, Belgio

- Front Desk Supervisor.- Assistant Night Manager- Trainer for the "Outstanding Customer Service" program.

Cordoba, Argentina.

Actively participated during the hotel opening.

Cordoba, Argentina.

- Positively contributed to the hotel opening with PR and Marketing Activities.- Created and coordinated a Training Program for Hotel Schools trainees and new hotel staff.

Project Management, Project Management

Activities and Societies: www.ecs.elis.org

Master In, Administration, Finance And Management Control

Master, Hotel Management, 100/110

Activities and Societies: Studente

Tecnico Superior En Turismo Y Hoteleria, Esc. Sup. De Turismo Y Hotelería Mm Pacheco, Cba., Argentina.

Activities and Societies: Classmate representative at the School Student Association.Thesis: "Excellence in Hospitality Service - ISO 9000.