Gabriel Ignacio Griffa Email & Phone Number

Roma

Helping boutique hotels and lifestyle companies to step ahead competitors, improving quality, motivating the team, setting standards, improving GOP with Service Design techniques - Revenue and Business Development - Training - Project Management for Start Up - Strategy Advisoring

Roma

Guest Experience - Innovation in Hospitality

Rome

Induction to F&B Department covering subjects as: team organization and development, P&L, Problem solving, Outlet services and how to create Memorable Customer Experiences.

Rome

Customer Care - Operations- Guest Experience - Start Up and Special Projects.

Roma, Italia

Preparing the hostel Start Up, recruiting the team and applying hostel company policies and procedures. Creation of standards, supervising and leading the sales and revenue actions for the pre-opening.

Pescara, Italia

Successfully positioning the Resort to gourmet level for summer season resort. Managed a staff of 70 people to reach a revenue target of 1.5m euros, supervising operations over 4 restaurants, beach area and banqueting. Planning and managing events including Michelin starred chefs, disco and music concerts.

Roma, Italia

Domus Australia is 4 stars Boutique Hotel. Excellence Award Winner from 2013 and within the Best Top 10 Properties in Rome from 2012 by Trip Advisor. Italy.It is a Historical Monument Building with Roman Ruins and Fine Arts collections that promotes excellent standards of accomodations and cuisine offering 32 Rooms and 5 VIP Apartment-Suites, a bar and fine dining restaurant, a summer restaurant with grill cuisine on the roof top terrace, events and banqueting facilities for up to 200 people that provide an atmosphere of calm and ideal venue for large conferences or small meetings. •I worked as Hotel Director (Hotel General Manager) accountable to the Corporate Managing Director and succesfully leaded the Hotel Opening in 2011, achieving Top 10 Position in Trip Advisor’s ranking in 2012, rewarded with the Excellence Award by Trip Advisor in 2013.Duties included:- Managing overall hotel operations, maximizing profits as well as guests and team satisfaction, with key emphasis on the following business segments; Service and Operation, Human Resources, Finance, Sales and Marketing and Asset/Property management. - Recruiting, training and mentoring an Executive Team to go the extra mile daily. Liaising with outsourced services partners and cluster corporate officers.- Carried out request on the Management Action Plan from the Managing Director, Corporate Office and Property owners, ensuring were delivered in a timely manner.

ESH is a modern convent and school building, totally refurbished, setting on a wing a new design hotel that offers 84 rooms, a bar, a Restaurant and a meeting room.I was Consultant and Project Manager, acting as Hotel Director for the pre-opening and first couple of months of operations and part of my contributions were:• Effectivelly devised the sales and marketing plan. Succesfully organized hotel operations and services for the opening. Dealed with hotel suppliers and construction companies. • Recruiting, training the staff and leaded the team during the opening.• Professionally advised about building design, competitor analysis and F&B feasability in order to ensure maximum revenue and best usage of the spaces and project development.

Rome, Italy.

Luxury Hotel in the most classic street of Rome “Via Veneto” proposing 156 Rooms and suites, Bar, Fine Dining Restaurant Experience, Banqueting and Events facilities. Member of the Executive Committee reporting directly to the General Manager, in charge of 5 heads of departments and a team of 60 people.Significally improved F&B operations, reducing costs, exceeding Marriott Standards Audiths and rising hygenical conditions of the department. Participated in the Outsourcing process of the stewarding area.

Roma, Italia

- Creating and Developing a new Start Up, involving Research of New Clients, Sales Presentation and Contract Negociation.- Successfully made Sales Calls, Visit Inspections, Offers and Follow Up, Also applied an Internet Marketing Strategy to reach Clients overseas with help of Search Engine Optimization, Search Engine Management and Pay Per Click Campaings done by my self.- Event Project Management: Successfully handled >50 Events and Groups in Italy, Argentina and Tunisia, including Weddings, Corporate Events, Incentive Trips, Medical and Pharmaceutical Conventions, etc.- Stablishing Commercial and Operative Agreements with Partners to increase sales and developmet by 50%.

Roma, Italia

- Groups & Events Coordinator. successfully caring for events up to 1500 people with 17 European Political Leaders.- Pool & Chalet Bars Manager, 2 outlets, 300 covers, building a team of 20 people.- Executive Club Supervisor, recruiting and training staff for Front Office and F&B, renewed Buffet services reducing F&B cost by 15%. - Front Desk Supervisor, in charge of 15 people.- Project Manager: Created the "Be my Guest" training program for >100 team members from different departments at the hotel.

Brussels Area, Belgio

- Front Desk Supervisor.- Assistant Night Manager- Trainer for the "Outstanding Customer Service" program.

Cordoba, Argentina.

Actively participated during the hotel opening.

Cordoba, Argentina.

- Positively contributed to the hotel opening with PR and Marketing Activities.- Created and coordinated a Training Program for Hotel Schools trainees and new hotel staff.

Project Management, Project Management

Activities and Societies: www.ecs.elis.org

Master In, Administration, Finance And Management Control

Master, Hotel Management, 100/110

Activities and Societies: Studente

Tecnico Superior En Turismo Y Hoteleria, Esc. Sup. De Turismo Y Hotelería Mm Pacheco, Cba., Argentina.

Activities and Societies: Classmate representative at the School Student Association.Thesis: "Excellence in Hospitality Service - ISO 9000.