• Manage a multi-site operation with two cafes and a warehouse, as well as 2 teams of 10+ people. Responsible for the management of catering events.• Carry out daily meetings with my assistant managers and a weekly meeting with the business owners. • Responsible for the maximization of profit and minimization of costs using multiple KPIs. • Manage budget implementations, employee reviews, training, schedules, and contract negotiations. • Promoted from Manager to General Manager in one and a half years.

• Managed a café and a team of 10+ people.• Responsible for rosters, timesheets, staff holidays, ensuring the correct handling of wages, HACCP training, maintenance of the building, event organizing, etc. • Conducted the daily operations of the business such as keeping the establishment well stocked, daily cash ups, ensuring the quality and freshness of our products, and delivering outstanding customer service. • Responsible for the hiring and firing process, the training of staff members, and the handling of customer complaints. • Promoted from the lowest position to Manager in 6 months.

• Handled budget administration, negotiations with clients, follow-up tasks for customer loyalty, and product catalogue development. • Prospected clients through cold calling, house calls, references, and agricultural fairs. • Prepared crop treatment programs specific to each client in relation to the type of crop, type of land, irrigation system, and budgets. Supervised the tests carried out with our products on different crops.

• Ensured compliance with Global G.A.P, Tesco Nurture, and BRC quality certifications. • Conducted field and warehouse inspections/internal audits.• Ensured the safe use and storage of phytosanitary products according to national and international regulations. • Managed administrative tasks such as production, treatment, watering, and inventory reports.

• Prospect new clients through cold calling, door knocking, referrals and networking events.• Provide accurate and personal customer service by responding to inquiries regarding insurance availability, eligibility and coverage. • Customize insurance plans to suit individual customers, and often cover multiple risks.• Establish and maintain customer relationships through periodic policy reviews.

• Completed in-field conservation projects such as invasive species eradication, mulching, pruning, and irrigation.• Supported implementation of restoration practices including algae removal, soil erosion control, and turf, flower, and tree planting.• Managed and coordinated volunteer groups.• Continued education through seminars on tree identification, turf classification, and forestry (ISA).

• Collaborated closely with the management team to develop sales proposals and execute day-to-day sales initiatives. • Submitted standard sales reports and expense reports on a regular and timely basis. • Coordinated meetings with vendors, local brand managers and prospective clients.• Utilized computer based applications in data handling and report writing.

• Supervised computer labs and managed related equipment.• Solved technical equipment problems.• Provided assistance and clarified the needs of computer lab users.