Managed and maintained computer systems and networks to ensure peak performance, security, and reliability, handling tasks such as software installation, hardware troubleshooting, network configuration, and security measures.• Configured Azure Identity and Access Management for over 300 employees. Enforced MFA, created conditional access policies, implemented RBAC, and enabled SAML SSO in Microsoft Entra ID. Increased the tenant’s Identity Secure Score by 25%. • Created a Windows Autopilot deployment profile to enroll about 500 Windows and Android devices in Microsoft Intune MDM and Entra. Used Intune to deploy applications, modify devices with configuration profiles, and establish a compliance policy. • Used PowerShell to perform tasks such as creating dynamic user and device groups, detecting and remediating non-compliant endpoints, packaging software deployments, managing Exchange Online mailboxes, and updating user attribute conventions. • Enabled automatic patching for Windows drivers and Microsoft products. Created update rings to specify how and when to perform Windows feature and quality updates. Configured automatic patching for third-party applications using NinjaOne.• Conducted routine security audits and vulnerability assessments with Azure Security Center and Microsoft Defender. Improved Microsoft 365 security posture, leading to a 50% increase in the Secure Score. Deployed Sentinel One to monitor Windows clients for malicious activity, set acceptable threat levels, and initiate protection responses against malware.

Actively contributed to optimizing IT infrastructure, provided valuable technical support, and assisted in system configurations, contributing to the efficient operation of an international marketing organization with over 500 employees. • Provisioned and secured over 800 macOS and iOS remote and personal devices with Apple Business Manager and Mosyle.• Enrolled new users in Okta IAM and Duo MFA. Configured SSO using SAML, managed groups, and generated reports of logins.• Initiated, tracked, resolved, and documented user issues in Zendesk and FreshDesk ticketing systems. Created workflow automations in FreshService, reducing ticket resolution time by 15%. • Managed and enforced granular access permissions, ensuring that each individual had the appropriate level of access to developer resources, Egnyte cloud file server, Tableau, Google Workspaces, Salesforce, and other SAAS Solutions.

Created a new Azure Tenant for 50 users across 5 Property Management Companies, each with its own existing IT infrastructure. • Created a M365 Business Premium account, configured custom domain, added users to AAD, and enabled Intune as MDM.• Securely gained remote access to User devices, already domain bound, using Splashtop. Installed Windows 10 Virtual Machines with VirtualBox and VMware. Enrolled VM’s in Intune, Pulseway RMM, and Microsoft Defender for remote support. • Placed VM’s in Kiosk Mode for a locked down user experience, granting access to only specific applications and features.• Acted as a liaison between companies to facilitate the seamless integration and mapping of new systems into the techstack. Performed non-native integrations using Zapier.• Aligned conditional access policies, and device enrollment restrictions, and MFA verification with the existing IT entities.• Enabled SharePoint and OneDrive for collaboration, and managed sharing permissions.

Analyzed case facts and related claims information to determine accurate and appropriate compensation for property losses while identifying any potential fraud. • Task Management- Adjusted 100-120 claims per month; explained coverage of losses, itemization of damages, emergency repairs, and temporary living arrangements to policyholders. • Attention to Detail- Issued over $5M in settlement payments to policyholders who experienced property damages.• Construction Management Software- Streamlined the management of resources and work on a jobsite using Xactimate.

Identified client needs while adhering to strict deadlines, and managed negotiations, contract executions, and fee collections.• CRM Software- Used Salesforce to manage leads, contacts, and transactions. Main tool for successfully closing deals, and improving productivity- increasing agency revenue from leased properties by 15% in 2019. • Communication- Expanded and maintained a large network of brokers, investors, developers/owners, and property.
managers in the New York Metropolitan market.• Databases- Frequently accessed and contributed to secure databases established by cooperating real estate brokerages to provide data about properties for sale.

Created a comprehensive marketing plan designed to increase recruitment of college students. 
• Market Research- Collected secondary data via marketing research databases and primary, qualitative data via focus groups and depth interviews to develop a comprehensive situation analysis and subsequent survey instrument. • Data Collection and Aggregation- Designed a survey in Qualtrics, and deployed the survey with Amazon Mechanical Turk to crowdsource data from a population of 5,000 students. Survey responses were gathered and presented in a summarized format for statistical analysis by using Microsoft Excel.• Data Interpretation and Visualization - Used Tableau and R to interpret and graph data to provide executives with actionable insights that highlight strengths, weaknesses, opportunities, and priority areas. • Branding and Positioning- Strategic recommendations based on data were used to launch the GEICO Careers Facebook, Pinterest, and Instagram profiles, which now have over 10,000 followers.