Trust & Safety Project- Managing 15-20 team member.- Responsible for overseeing and managing the day-to-day operations.- Focuses on motivating a group of employees to work toward a common goal.- Coordinate & communicate with all the stakeholders, client, team member & other departments.- Drive performance of staff by creating incentives and a positive work atmosphere.- Supervision, coaching and supporting the team.- Provide daily feedback to team on key performance indicators including quality, attendance, and average handle time.- Set goals and expectation and work together with them in order to achieve the goal.- Prepare and presenting Business Review Meeting.- Budget and organize team building activity.- Interview in hiring for the starting positions.- Training new agents on fundamentals of the job, rules and regulations before moving to production.

handle SEA market for the customer service project, with a mix foreign team member(Malaysia, Thailand, Vietnam, Indonesia, Singapore, Philippine).- 15+ agent of Team Handling- 3 LOB/Channel of customer service handling(Email, Call & Live Chat)- Supervisor handling- Project management- Client interaction and handling

Handling Ticketing, Tarrif, Special Assistance, Frequent Flyer Program, Resolution ServiceResolution Service - Handling Escalation, Technical Problem, and Training adviceTarrif - Fare Calculation, and Fare RulesTicketing - Issuing Ticket and finalize ticketingSpecial Assistance - Handling Special need situation and careFrequent Flyer Program - Mileage Calculate, Reward and misc