Gabriel Lum Email & Phone Number

Subang Jaya, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Trust & Safety Project- Managing 15-20 team member.- Responsible for overseeing and managing the day-to-day operations.- Focuses on motivating a group of employees to work toward a common goal.- Coordinate & communicate with all the stakeholders, client, team member & other departments.- Drive performance of staff by creating incentives and a positive work atmosphere.- Supervision, coaching and supporting the team.- Provide daily feedback to team on key performance indicators including quality, attendance, and average handle time.- Set goals and expectation and work together with them in order to achieve the goal.- Prepare and presenting Business Review Meeting.- Budget and organize team building activity.- Interview in hiring for the starting positions.- Training new agents on fundamentals of the job, rules and regulations before moving to production.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

handle SEA market for the customer service project, with a mix foreign team member(Malaysia, Thailand, Vietnam, Indonesia, Singapore, Philippine).- 15+ agent of Team Handling- 3 LOB/Channel of customer service handling(Email, Call & Live Chat)- Supervisor handling- Project management- Client interaction and handling

Selangor, Malaysia

Handling Ticketing, Tarrif, Special Assistance, Frequent Flyer Program, Resolution ServiceResolution Service - Handling Escalation, Technical Problem, and Training adviceTarrif - Fare Calculation, and Fare RulesTicketing - Issuing Ticket and finalize ticketingSpecial Assistance - Handling Special need situation and careFrequent Flyer Program - Mileage Calculate, Reward and misc