Assist the General Manager in his day-to-day operations.Provides training to staffActs as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.Monitor the Guest feedback on TripAdvisor, OTA Channels & Brand.com etc. and Medallia surveys.Review employee performance and conducts personnel actions such as disciplinary actions and terminations.Ensures the objectives and goals of brand and property owners work together to achieve brand positioning and success.Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.Assist GM in key property issues including capital projects, customer service and refurbishment.Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.Performs daily, weekly, and monthly property inspections. * Ensures property, grounds, physical plant, and work areas maintained to standard.Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.Cover shifts is all departments as scheduled by the General Manager.Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.Performs sudden audits on rooms and other operating areas. * Provide effective leadership to hotel team members.Assist the GM in in all aspects of business planning.Must be available 24/7 in case to respond to any guest or employee emergencies.Corporate client handling and take part in new client acquisition along with the sales team whenever required.Assisting in residential sales as and when required and development with strong sales prospects.Respond to audits to ensure continual improvement is achieved.

Supervising, coaching team members throughout the hotel.Ensures that all guests receive excellent service during their stay at our hotel. This is achieved by leading by example and understanding the Pineapple Hospitality culture.Interview, hire and train applicants.Prepare performance reviews and provide assessment of team members’ performance and development. Provide ongoing coaching and feedback. Prepare counseling documentation and conduct counseling meetings as necessary.Monitoring overtime and payroll costs, department costs and assisting with preparation of budgets.Maintain security of room keys and key control procedures.Compile and report any damage, safety or maintenance issues to the maintenance department.Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests. Demonstrated initiative – ability to think, work, and make independent decisions based on sound judgment.Proficient in fulfilling the requirements of restaurant functions: food planning and preparation, purchasing, company policies and procedures, team member management, record keeping , and preparation of reports.Ensure consistency with company SOP’s to include proper ordering, receiving, rotation and waste disposal.Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.Ensure that the restaurant department operates within budgetary parameters.Ensure consistency of high quality food preparation, presentation, and service.Ensure compliance of sanitary practices for food handling, general cleanliness, and maintenance of the kitchen and dining areas.Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules, cover shifts and ensure that the restaurant is staffed for all shifts.

In this position I am responsible for ensuring our five star standard of guest check ins. I do everything I can to make sure our guests have the best experience at our property and inform them of all of our policies and procedures. I use our OPERA operating system to assign rooms and process the billing for each room. Always demonstrate the best customer service and treat guests with the utmost respect while also having them follow all of our new COVID regulations.

I began working for Courtyard Marriott in the restaurant where I learned all positions and eventually became responsible for training new hires in their respective roles. As dining room attendant I was responsible for cleanliness of entire restaurant as well as inventory to ensure we are fully stocked for service. I eventually trained at the front desk and always demonstrated five star customer service with each guest. Working front desk and growing in this position is what convinced me to pursue my career in hospitality further.

At the Square One Mall I was in charge of all guest inquiries and was responsible with providing excellent customer service to all guests. Working together with the marketing team and security we ensure the best shopping experience for all of our mall patrons. Aside from my regular duties I also assisted our marketing team with special promotions, organization of mall events, and VIP/Celebrity guests.