* Provide exceptional customer service to internal and external stakeholders in a fast-paced environment.* Support application usage and maintain Standard Operating Procedures.* Communicate and collaborate with colleagues on data gathering and analysis to drive process improvement.* Test, train, audit, and document Baker Hughes-specific processes and software for ISO compliance.* Provide Tier 2 support for Real-Time LWD and SLS/Petrolink data transmitted via WellLink Real-Time.* Assist clients in resolving data and plot display issues on the WellLink Wireline and WellLink Real-Time applications.* Lead the user-interface build-out of the e-commerce Portal Platform (ePP) used by 300+ clients and suppliers daily.

• Monitored real-time operations for up to 4 drilling rigs, following QA/QC protocols.• Provided the highest level of customer service to internal and external customers and able to perform in a fast-paced environment.• Provided application support, helped maintain and develop Standard Operating Procedures. • Communicated and facilitated continuous process improvement with direct colleagues about data gathering and analysis.• Worked with regional and global teams to ensure NPT reduction and to deliver the best performance and results in Formation Evaluation and Directional Drilling Services.• Developed basic understanding of the Sales process and Operations planning and its impact on the production plan.

• Coordinated the performance of pre-analytical activities on clinical samples.• Updated SOP with a strategy to improve the supply chain and quality control processes to handle medical samples that reduced the overall process time, from sample collection to results delivery, by 30%. • Developed functional relationships between multicultural teams, that helped to foster a less stressful work environment. • Discretely handled confidential and sensitive information according to HIPPA protocols.• Lead the development and evolution of analytical models establishing objectives, key metrics, and test plans to improve operations.• Developed strategies with regional sales management team to improve services, reducing time of samples flow by 25% and facilitated process upgrading. • Recruited, trained, supervised, and developed 20 employees.

• Ensured that all drilling equipment was readily available at the respective site. • Communicated with the directional driller and foreman to ensure that the requirements of the MWD were set and ready to use.• Set up the required MWD hardware for use on site. Verified that all tools worked properly and safely.• Demonstrated knowledge of how to manipulate the MWD system. Assisted in interpreting MWD data.• Completed and submitted important documents, such as safety reports and drilling progress.• Established and followed safety policies.

• Worked in conjunction with accounting and regional sales managers to expand product lines, incrementing market presence by 5%.• Partnered with management to develop and implement business strategies that resulted in a 20% annual revenue increase.• Streamlined the supply chain process by optimizing data capturing and inventory management through the implementation of computerized systems.• Updated ERP to ensure accurate planning and aid management in the decision-making process.• Monitored and maintained stock levels by generating high levels of purchase orders with multiple providers.• Supported periodic (annual, quarterly, monthly) budgeting, forecasting, and performance reporting process.• Worked with product managers to ensure pricing was loaded at correct time of roll out of new product.• Conducted cost analysis to determine product value, competitive environment, market drivers and industry trends, in order to define and implement appropriate product price levels.• Managed inconveniences and schedule changes to ensure the delivery on time.

* Prepared thorough month-end and year-end financials and internal/external audit reports.* Analyzed pricing models and price movement factors to establish effective strategies, reducing the budget deficit by 15%.* Oversaw auditing, receiving, and documentation for international and national goods-receiving processes.