Automação de atendimento ao cliente com inteligência artificial para o mercado automotivo.

1. Creating our marketplace for cloud printers as a cheaper CAC option for the business- Opening and operating Meli and Shopify stores in MX and BR- Managing marketing performance and campaigns for both countries- Implementing visualizations to track KPIs2. Implementing Self-Onboarding in our website- Leading the team in Latam to implement this feature- Managing developers, Ops, Marketing and Sales team to figure out the best way to implement it- Results: - increasing the conversion and CAC of outbound leads. We only had sales / onboarding with phone - reaching the same onboarding to active customer rate of US/CAN region in 2 months

Operations1. Data Engineering- recreate Brazil's ETL process to LatAm and other global regions that still didn't have the KPIs consolidated- new ETLs to create LatAm P&L and Monthly Business Reviews2. BI- Creating dashboard por Ops and CS which all the main KPIs per customerS&P1. Churn analysis- using Python to analyze how churn was affecting the region and which were the most relevant data points that lead to churn customers- result: found main pain points in Brazil which lead to a change on the sales funnel2.P&L and MBR- assisting the monthly process of updating our P&L and creating analyses for MBRs3. Unit economics by product- creating our unit economics on a product basis- result: it was the first time that our company could analyse CAC, LTV and churn by product vertical

Data Engineering:- Creating ETLs to ensure visibility of Brazil's operation main KPIs- Implemented in Python using cron jobs to gather data from CRM and payment gateways + web crawlers of internal tools

Churn- Overview churn funnel analysis- Implementation of heuristic to prioritize users reactivation with paid marketing campaignsMicrozones- Improvement and maintenance of an automated ETL with all metrics used company-wide for microzones performance (> 200 columns)- Creation of a microzones targeting prioritization method- Development of a microzones potential score (in progress)

Business Intelligence- Creation and standardization of dashboards for projects and internal KPI's tracking (GSheets, R - shiny & internal tool)- Analysis of short and long-term safety data trends in LatAm with the HQ team (Python & R)- Assistance and analysis over safety data audit and investigation - Bringing agile methodologies to the team- Insights gathering from market information- Source of truth queries and safety data process documentation for stakeholders- Automation of communication flows and dashboardsPandas (employee group)- Creation of Uber Rides and Eats queries repository- Geospatial analysis documentation and e-Learning session- Documentation on how to query at Uber- Analytics office hours for interns and FTE's

Hotspots- Visiting hotspots and enhancing the app UX- Microanalysis of SP hotspots marketplace- Dashboard for hotspots marketplace monitoringEvents- Carnaval operation (analysis of Carnaval best spots and app modifications during the holidays)- Arena Corinthians operation (in-loco operation for alignment with Corinthians' security and CET staff)Airports- GRU and CGH pricing/partnership analysisRegulation- Development of the data sharing between Uber and city regulators via SQL and SFTPMarketplace- Standardization of marketplace health metrics and analysis throughout Brazil with prediction of GB loss due to health degradations

- Simulation and modeling of electromechanical systems- Development of electromechanical systems- Piece and devices quotations- Linear actuators programming

Estudos sobre o comportamento de ondas acústicas em tecidos humanos, principalmente pulmões, para aperfeiçoamento de tomógrafos.

Mais de R$80.000,00 em vendas (mais de 110% da meta estipulada).