Responsibilities: - Responsible for the strategy and execution of category and suppliermanagement in support of both direct and indirect spend. The groupcoordinates with the internal stakeholders to develop an ecosystem of productand service suppliers that meet the cost, quality, business, and deliveryrequirements of the business units. This function is the owner of the end-toendsource-to-settle business process;- Supervising all high-level escalation tickets, focusing on: PO re-openrequests, invoice and goods receipt issues, cancelling or closing POs, solvingerror integration within the tools (Ariba, SAP);- Managing L4 escalation queue / inbox;- Managing Reporting Activity on a monthly basis;- Training new joiners on daily activities;- Working on offline escalations related to closed tickets;- Assisting in the execution of procurement and supply chain strategies,focusing on specific departmental targets;- Handling routine procurement tasks, checking purchase order processing,vendor communications, and contract compliance.- Working closely with the procurement team, providing support andcontributing to their development.- Participating in the analysis of supply chain processes, identifying potentialareas for improvement.- Supporting the alignment of procurement activities with broaderorganizational goals.- Staying informed about industry trends and regulatory changes affectingprocurement and supply chain practices.Accomplishments: - Trained new joiners to the team;- Improved the internal process to make it easier and more effective;- Decreased the TAT on solving the tickets

Responsibilities: - Managing all high-level escalation tickets, focusing on: PO re-open requests,invoice and goods receipt issues, cancelling or closing POs, solving errorintegration within the tools (Ariba, SAP);- Managing L4 escalation queue / inbox;- Assigning the escalation tickets to my coworkers on a daily basis;- Managing Reporting Activity on a monthly basis;- Analyzing & solving complex processes related to issues received viadifferent channels;- Increasing the knowledge and exposure in process / policies related areas, tobe able to manage extended process changes / tool implementation;- Solving daily tasks using tools like ServiceNow, Ariba Spend Management,SAP;- Collaborating with other departments (Delivery, Finance, Accounts Payable,etc) to solve various situations;- Working on offline escalations.Accomplishments: - Facilitated new tool implementation;- Reduced backlog of more than 400 escalation tickets;- Solved more than 3600 cases / escalations;- Received the first performance rating on the last fiscal year.

Responsibilities: - Providing E2E procurement process support, focusing on multiple simple tocomplextasks, as well as specific technologies, to develop expertise;- Obtaining the prerequisites and internal approvals required for proceedingwith the purchasing process;- Managing HW/SW and Services acquisition for a global account;- Collaborating with internal and external partners (e.g., finance, legal) to meetbusiness objectives;- Performing tasks as assigned and applying experience to align individualwork with overall strategy using discretion and judgment;- Collaborating with internal teams to maintain and enhance the currentoperations and processes;- Accomplishing process improvements;- Participating in Supplier Selection activities;- Negotiating contracts with low-risk suppliers;- Invoice analyst – Analyzing the existing and pending payments within theaccount;- Improving the Key Performance Indicator;- Working with Global Procurement to identify strategies to reduce supplychain costs or cost avoidance;- Managing renewal projects - identifying the end date and checking with theaccount if the current service needs to be extended;- Monitoring and managing legal, financial, business, technical, logistic andcorporate responsibility risk factors regarding suppliers to ensure propersupply of goods and services (HW&SW).Accomplishments: - Boosted customer satisfaction by providing efficient buying solutions andenhanced transparency on E2E Procurement process;- Coordinated Europe, Middle East and Africa team for a global account onend-to-end procurement process and managing all escalations;- Being involved in the start-up process with new suppliers and developingprocesses for the most important projects;- Managed the cost forecast for all customer's projects during the fiscal year;- Achieved more than 90% quality of processed POs, measured by QualityCheck results.