Gabriel Moctezuma Email & Phone Number

United States

El Salvador

Investigate and resolve escalated technical issues related to Microsoft 365 services, such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other associated applications. As well Problem Diagnosis and Resolution, Service Maintenance and Optimization, Migration and Deployment Assistance, Security and Compliance, Collaboration and Communication, Documentation and Knowledge Management.

El Salvador

As an IT professional, my primary focus revolved around effectively managing and creating user accounts while leveraging various platforms including Microsoft 365, Active Directory (AD), Azure, Endpoint Manager, and the administrative console. In addition, I demonstrated expertise in Windows Server administration, proficiently handling the repair and manipulation of computer systems such as PCs, laptops, and peripherals. My responsibilities also encompassed overseeing inventory creation and management, along with executing any other assigned roles within the organization.

El Salvador

Undertook diligent monitoring and operational oversight as part of the Network Operations Center (NOC) for Netsapiens, a valued client. My responsibilities primarily revolved around comprehensive monitoring of network systems, diligently tracking and reporting vital information. Additionally, I provided minor troubleshooting assistance when required, ensuring the seamless operation and stability of critical network infrastructure.

El Salvador

As an 365 rep I dedicated to providing comprehensive business support in the realm of 365, my role involved assuming responsibility for receiving client calls or tickets and performing level 1 troubleshooting for 365. This encompassed a wide range of business applications, including but not limited to Exchange, Azure, Admin Center, Teams, and various other essential components.

San Salvador, El Salvador

I assumed the role of a team leader within a payment processing account, wherein I directly interacted with clients. Alongside providing invaluable feedback, I oversaw payment management, internal processes, behavior monitoring, utilization of Excel, and an array of other critical tasks vital to maintaining a streamlined operation.

El Salvador

Offer comprehensive customer support for telecommunications services, encompassing billing inquiries, device assistance, and additional related concerns. Initially aligned with the account name "Cricket," transitioned subsequently to "DirecTV" while consistently delivering analogous service offerings through remote communication channels. My provision of support primarily involved text-based chat interactions within the Cricket framework, affording me the opportunity to enhance my skills in multitasking, adeptly engaging with multiple customers concurrently.

High School Diploma, High School Diploma

Activities and Societies: French, English, Rowing, Swimming, Football.

Bachelor'S Degree, Business Administration, Management And Operations