- Provide technical assistance to customers and service technicians regarding installation, troubleshooting, and repair of reverse osmosis machines.- Maintain an in-depth understanding of the features, functionalities, and updates of CRM systems like HubSpot and DEAR and accounting software such as Xero.- Conduct remote diagnostics and troubleshooting sessions to efficiently identify and resolve technical issues.- Collaborate with the sales team to provide technical expertise and support during customer consultations, demonstrations, and site visits.- Assist in the preparation of technical proposals, specifications, and quotes for prospective customers.- Gather customer feedback and market insights to inform product development initiatives and enhancements.- Work closely with engineering and R&D teams to translate customer needs and requirements into product features and improvements.- Coordinate with customers, dealers, and internal teams to oversee the planning and execution of reverse osmosis system warranties.- Ensure timely delivery, installation, and commissioning of machines according to project timelines and specifications.- Cultivate strong relationships with customers and key stakeholders, serving as a trusted advisor and resource for their water purification needs.- Conduct market research and analysis to identify new business opportunities, niche markets, and product differentiation strategies.- Demonstrate proficiency in explaining product features and capabilities to customers, empowering them to maximize usage and productivity.- Manage accounts payable and accounts receivable processes using Xero, ensuring accurate and timely processing of payments and invoices.

- Able to efficiently provide front-line technical support to end-users, addressing hardware and software issues promptly and effectively.- Well-versed in troubleshooting and resolving IT-related problems, ensuring minimal downtime for users.- Skilled in assisting with the development and execution of incident response plans.- Effectively respond to security incidents, conduct initial analysis, and escalate issues as needed.- Capable of collaborating with the cybersecurity team to ensure the organization's digital assets are secure from potential threats.- Experienced in maintaining comprehensive documentation of IT processes, troubleshooting steps, and cybersecurity protocols.- Proficient in Implementing and managing IT solutions in alignment with Google Cloud Platform best practices.- Experienced in working closely with cross-functional teams to understand their IT needs and provide effective solutions.- Actively engaging in professional development to enhance skills and contribute to an organization's technological advancement.

- Responsible for Supervising and mentoring apprentice electricians, ensuring their professional growth and adherence to safety and quality standards.- Developed and implemented training programs to enhance the skills of apprentice electricians in line with industry best practices.- Led the design and implementation of unique pipework for circuits, incorporating innovative solutions to meet project requirements.- Collaborated with project managers to provide technical insights and innovative solutions for electrical aspects of projects.- Planned and executed the installation, maintenance, and repair of electrical systems, ensuring compliance with local and national electrical codes.- Collaborated with Low Voltage IT professionals to integrate electrical systems seamlessly with security infrastructure.- Ensured that electrical designs adhered to security standards, incorporating measures to protect against potential threats and vulnerabilities.- Conducted regular inspections and audits to identify areas for improvement and implement corrective actions.

- Assisted in installing, repairing, and maintaining electrical systems, wiring, and fixtures.- Learned to read and interpret blueprints, schematics, and technical drawings.- Familiarized myself with various hand tools, power tools, and testing equipment used in electrical work.- Kept tools and equipment organized and in good working condition.- Adhered to safety protocols and regulations to ensure a safe working environment.- Learned and applied proper safety procedures in handling electrical equipment and working with electricity.- Assisted in pulling and securing wires through conduits, raceways, and structures.- Collaborated with other electricians, apprentices, and construction professionals to complete projects.- Kept accurate records of work performed, including time and materials used.- Documented any changes made to electrical systems.- Attended training sessions and classes as part of the apprenticeship program.- Continuously improved technical skills and stayed updated on industry trends and innovations.

- Performed basic maintenance tasks on electrical systems and equipment.- Kept electrical rooms and work areas clean and organized.- Learned and was prepared to respond to electrical emergencies promptly.- Followed established procedures for dealing with electrical faults or accidents.- Communicated effectively and followed instructions from experienced electricians.- Familiarized myself with electrical codes and regulations.- Assisted in the procurement, handling, and organization of electrical materials and components.- Gained the ability to communicate technical information to non-technical contractors.- Educated myself to quickly learn and implement solutions to new challenges.- Developed a customer-focused mindset with a commitment to providing excellent service.- Efficiently managed time and prioritized tasks to meet deadlines.- Adopted a "readiness to learn and adapt" approach to new technologies and methodologies.- Developed resolution skills to address disagreements and foster a positive work environment.

- Reviewed project plans, specifications, and other relevant documents to understand project requirements. - Performed quantity takeoffs for various construction materials and labor.- Analyzed data from past projects to improve estimating accuracy.- Developed and configured the company’s Master Vendor file and latest site work budget templates- Participated in negotiations with vendors and subcontractors to secure favorable pricing.- Attended training sessions and workshops to enhance estimating skills.- Generated and presented reports on estimated costs, bid results, and other relevant information.- Assisted in the development of proposal documents, including cost breakdowns and project timelines.- Collaborated with project managers to understand project requirements and constraints.- Participated in pre-bid meetings and site visits to gather relevant information.- Conducted market research to stay informed about current pricing trends and industry standards.- Monitored changes in material and labor costs that may impact estimates.- Utilized estimating software tools to organize and calculate project costs.- Learned and stayed updated on the latest features of estimating software.- Assisted in the preparation of bids and proposals for new projects.- Ensured that all bid documents are accurate and submitted on time.- Communicated with vendors and subcontractors to obtain quotes and pricing information.- Maintained a database of vendor and subcontractor contacts and pricing.

- Provided exceptional customer service to guests, ensuring a positive dining experience.- Managed planning a variety of events for customers as well as community service.- Assisted in managing social media profiles for marketing purposes- Suggested additional items, such as appetizers, desserts, or wine pairings, to enhance the dining experience and increase sales.- Processed payments accurately, handled cash, and provided change when necessary.- Collaborated with other waitstaff to ensure smooth service and efficient operations.- Assisted colleagues during peak times or special events.- Oversaw and coordinated the activities of waitstaff, ensuring proper service standards are maintained.- Scheduled and allocated tasks to certain staff members.- Addressed and resolved customer issues, ensuring a high level of customer satisfaction.- Trained new staff members on restaurant policies, procedures, and service standards.- Assisted in ordering and restocking necessary items.- Maintained open communication with kitchen and bar staff to ensure seamless service.- Conducted periodic inspections of the dining area for cleanliness and organization.

- Learned in-depth about the company's tracking devices, features, and benefits.- Processed and shipped various kinds of tracking devices across the United States and Latin America- Managed and updated the company’s website- Understood how the tracking devices meet customer needs in various industries.- Assisted in identifying potential customers and industries interested in tracking devices.- Utilized online platforms, databases, and industry events to generate leads.- Reached out to potential customers through phone calls, emails, and social media.- Assisted in creating and delivering sales presentations to potential clients.- Coordinated and scheduled product demonstrations for potential clients- Worked closely with the sales team to align strategies and share information.- Participated in sales meetings and contributed ideas for improving the sales process.- Attended training sessions provided by the company to enhance sales skills.- Sought out new learning opportunities to improve product knowledge and sales techniques.

- Communicated directly with fully online students over the phone or in person and assisted them in their scholastic achievements- Provided information on university resources, policies, and academic programs.- Assisted success coaches in advising students on course selection and program requirements.- Collaborated with coaches to address academic concerns and provide guidance on study plans.- Assisted in developing strategies to enhance student engagement in online learning.- Maintained accurate and up-to-date records of student interactions by utilizing Salesforce. - Identified students who may be at risk and worked with success coaches to implement intervention strategies.- Contributed to the development of resources, guides, and materials to support student success.- Collaborated with the IT department to address technical challenges faced by students.- Assisted students in navigating online learning platforms and resolving technical issues.- Facilitated communication between students and faculty regarding academic concerns.- Assisted success coaches in providing support during academic or personal crises.- Worked closely with other university departments, such as admissions and financial aid, to ensure a holistic approach to student support.