- Leadership and supervision of comprehensive project management for marketing campaigns of diverse clients, ensuring timely deliveries and quality execution according to agreed scope.- Development of comprehensive project plans, timelines, and budgets aligned with client objectives and company goals.- Acting as the primary point of contact for all clients, fostering strong relationships and effectively communicating updates and project milestones.- Collaboration with internal… Show more - Leadership and supervision of comprehensive project management for marketing campaigns of diverse clients, ensuring timely deliveries and quality execution according to agreed scope.- Development of comprehensive project plans, timelines, and budgets aligned with client objectives and company goals.- Acting as the primary point of contact for all clients, fostering strong relationships and effectively communicating updates and project milestones.- Collaboration with internal cross-functional teams, including the executive committee and technical departments of creatives, SEO, Google Ads, Meta Ads, and Linkedin Ads, to drive project success and meet client expectations.- Identification and mitigation of project risks, taking a proactive approach to ensure project progress, success, and client satisfaction.- Continuous monitoring of key project KPIs, critically analyzing results and trends to optimize strategies and enhance overall campaign effectiveness.- Maintaining up-to-date knowledge of market trends and best practices, bringing strategic insights to drive innovation in internal processes and bolster the company's competitive edge in the digital marketing landscape. Show less

- Key client relationship management across the North American territory, involving daily interactions, weekly meetings, inbound and outbound calls, all aimed at enhancing overall client satisfaction and service quality.- Proactive identification of opportunities for account growth and the development of strategies to expand the client portfolio through daily analysis of key indicators and service parameter optimization.- Management of the new client onboarding process, ensuring… Show more - Key client relationship management across the North American territory, involving daily interactions, weekly meetings, inbound and outbound calls, all aimed at enhancing overall client satisfaction and service quality.- Proactive identification of opportunities for account growth and the development of strategies to expand the client portfolio through daily analysis of key indicators and service parameter optimization.- Management of the new client onboarding process, ensuring alignment of their expectations with Smart Age's service levels and procedures.- Close collaboration with various departments within the organization, including marketing, sales, and technical squads, to ensure the timely and complete delivery of contracted services while adhering to established deadlines.- Preparation and presentation of service performance reports to clients, with a focus on providing actionable insights to optimize their digital marketing strategies and drive expansion. Show less

- Key customer relationship management in the Australasia region, serving as the primary point of contact for their daily needs and concerns.- Guidance during the implementation and integration process (onboarding), aiming for a smooth and successful transition.- Provision of personalized training to clients, assisting them in effectively using the products to achieve their goals.- Monitoring clients' progress and performance in relation to established goals and expectations… Show more - Key customer relationship management in the Australasia region, serving as the primary point of contact for their daily needs and concerns.- Guidance during the implementation and integration process (onboarding), aiming for a smooth and successful transition.- Provision of personalized training to clients, assisting them in effectively using the products to achieve their goals.- Monitoring clients' progress and performance in relation to established goals and expectations, identifying areas for improvement and upsell/cross-sell opportunities.- Participation in the development of strategies based on customer analysis and feedback. Show less

- Creating reports and ongoing monitoring of the Health Score (adoption rates, user engagement, and customer satisfaction) to assess customer success and prevent customer loss (churn).- Collecting, analyzing, and interpreting data regarding customer product usage, identifying trends and patterns, and generating meaningful insights for internal teams.- Providing customer support within the CRM platform through various channels (chat, email, and phone) for daily inquiries.

- Identification of inefficiencies in internal processes and analysis of key performance indicators (KPIs) results, providing actionable insights to influence business operations and strategic decisions.- Development and updating of management dashboards, reports, and on-demand analysis to provide insights on major projects, solve customer issues, and identify negative process trends, supporting executives in setting priorities and achieving business goals with customers.- Leadership in… Show more - Identification of inefficiencies in internal processes and analysis of key performance indicators (KPIs) results, providing actionable insights to influence business operations and strategic decisions.- Development and updating of management dashboards, reports, and on-demand analysis to provide insights on major projects, solve customer issues, and identify negative process trends, supporting executives in setting priorities and achieving business goals with customers.- Leadership in Lean Six Sigma projects as a company-wide Black Belt representative, aiming to reduce costs and increase revenue. Show less

- Governance of SKU master data (creation, maintenance and sanitation) in accordance with business rules, aiming at data quality, reduction of impacts and costs to the organization.- Actuation as SAP MM key-user in structural strategic projects, supporting the integration of new companies and detection of business opportunities.- Development and management of business indicators to monitor performance with a focus on productivity gains and process compliance.- Development of… Show more - Governance of SKU master data (creation, maintenance and sanitation) in accordance with business rules, aiming at data quality, reduction of impacts and costs to the organization.- Actuation as SAP MM key-user in structural strategic projects, supporting the integration of new companies and detection of business opportunities.- Development and management of business indicators to monitor performance with a focus on productivity gains and process compliance.- Development of automations in VBA of administrative routines of the teams with a focus on the continuous improvement of processes and their optimization.- Participation in Lean projects of medium and high complexity as Green Belt within the R&D board, oriented to bring financial gains and waste reduction in the production chain. Show less

- Issuance of purchase orders for indirect materials and services in ERP (SAP).- Monitoring of materials deliveries and services via telephone and e-mail with international suppliers.- Leadership in continuous improvement Lean projects.- Training and qualification of new employees.- Leadership in the migration process in North America for the administrative activities of industrial plants for the service center in Curitiba.