Gabriel Perez Email and Phone Number
Gabriel Perez is an award-winning general manager with a background in multi-unit retail operations, most recently with Best Buy. Throughout his career, he has built a reputation as a versatile change agent and customer service champion that always emphasizes the consumer experience and guest satisfaction metrics. In recent years, he directed a $2 million storewide renovation and led a special pilot project that tested an alternative delivery model via all new company protocols. Passionate about tackling new challenges, he is excited to apply my skills and outline the value I can bring to your organization.Recognized as an innovative leader, Gabriel relentlessly redefined the status quo by spearheading dynamic change such as innovative training programs, process improvements, and expense controls. Many of his past triumphs stem from his strengths as a coach to thousands of employees and dozens of managers. His results-driven, customer-first approach has consistently resulted in multi-year stretches of revenue growth and profitability expansion. His superiors describe him as a “manager of managers” and “trainer of trainers” that is capable of spearheading largescale change management and turnaround programs to eliminate underperformance. Some other areas he specializes in include data/trend analysis, system/policy development, and shrink/loss prevention best practices.Gabriel Perez is available to consider all opportunities! Contact him today at Gabe.P.Perez@gmail.com.----------------------------------------Career Highlights:✔ Senior Retail Operations Leader with a 16+ year history of maximizing profitability across key performance indicators including inventory costs, labor productivity, customer satisfaction, revenue retention, and profitability growth.✔ Battle-Tested Project Manager adept at collaborating with ownership groups and executive leadership to advance largescale promotional marketing initiatives and new territory development.✔ Vibrant Communicator capable of cultivating a company culture of superior work ethic, ongoing process improvement, and customer satisfaction with managers and staff across all levels of the organization.✔ Voted by peers as General Manager of the Year for 2 years running from 2017-19.✔ Leveraged strong top line revenue growth and SG&A expense control to optimize the financial performance of a retail location regenerating $48 million in annual revenue. ▼▼ DOWNLOAD HIS RESUME BELOW ▼▼
Best Buy Health
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Associate Director, Geek Squad Health OperationsBest Buy Health Dec 2024 - PresentBoston, Massachusetts, UsStrategic Deployment: Scaling care-at-home services through innovative Geek Squad capabilities, including virtual installations and over-the-threshold programs.Team Leadership: Managing a team of professionals across virtual service coordination, installation services, and asset recovery.Operational Excellence: Driving process optimization, SLA management, and quality assurance to enhance customer outcomes.Cross-Functional Collaboration: Partnering with teams across supply chain, product, engineering, sales, and regulatory to deliver seamless service deployment.Innovation & Efficiency: Leading initiatives to improve service delivery models and implement scalable solutions in the evolving health services landscape. -
Health Operations Transformation Delivery ManagerBest Buy Health Jul 2023 - Dec 2024Boston, Massachusetts, Us -
General ManagerBest Buy Aug 2014 - Jul 2023Richfield, Minnesota, Us• Voted by peers as General Manager of the Year for 2 years running from 2017-19.• Leveraged strong top line revenue growth and SG&A expense control to optimize the financial performance of a retail location regenerating $48 million in annual revenue. • Planned, organized, and executed a $2M storewide renovation that significantly transformed the average customer experience and created new employee opportunities.• Led 110+ employees through a company growth/improvement initiative called New Blue.• Reduced YoY Turnover for 5 back-to-back years at two locations, finishing 20% in 2019.• Lowered “reduced days out” and increased next-day delivery outcomes by developing, piloting, and implementing the Ignite Salt Lake Project, a regional initiative that trialed an alternative delivery model utilizing a brand new set of company processes.• Deployed change management practices to turn around an underperforming location: slashed inventory shrink, lowered expenses in line with budgetary constraints, and exceeded expectations with a storewide re-training program and culture overhaul.• Attained company certifications for 5 consecutive years across multiple locations.• Improved the customer experience for all channels 3 years running via an emphasis on empowering associates, aligning goals, and delivering a differentiated experience.• Directed community outreach contributions for Utah stores, participating in 1 event per quarter for 2 years; raised and donated over $25,000 in that time.• Onboarded, trained, and mentored high-performing employees with strong leadership potential; promoted 4 leaders to Assistant Store Manager (ASM), 5 leaders to Supervisor Positions, and assisted in integrating any new General Managers (GMs) to the district. -
Assistant Store Manager Of OperationsBest Buy Aug 2010 - Aug 2014Richfield, Minnesota, Us• Served successfully in a wide variety of leadership roles and store locations around Utah, including as an Operations Supervisor, Product Process Manager, Home Sales Manager, Multi-Channel Manager, and Assistant Manager of Operations.• Accountable for management teams of 1-4 supervisors and a 60-70 associates.• Selected to pilot, evaluate, and provide feedback on the Best Buy Ship from Store initiative, a largescale implementation that later went companywide in 2013.• Key contributor to the location that became the fifth store nationwide certified under the Renew Blue company initiative, by developing TPOV and advancing efficient change.• Demonstrated mastery as a peer leader capable of improving the customer experience, delivery KPIs, etc. by overseeing gap identification, planning, and execution.• Hired, onboarded, trained, coached, and developed well-rounded associate teams -
Operations SupervisorBest Buy Mar 2008 - Aug 2010Richfield, Minnesota, Us
Gabriel Perez Education Details
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Juan Diego Catholic High SchoolCollege Preparatory Diploma
Frequently Asked Questions about Gabriel Perez
What company does Gabriel Perez work for?
Gabriel Perez works for Best Buy Health
What is Gabriel Perez's role at the current company?
Gabriel Perez's current role is Associate Director, Health Operations and Services | Transforming Service Deployment | Driving Innovation, Efficiency, and Care Excellence.
What schools did Gabriel Perez attend?
Gabriel Perez attended Juan Diego Catholic High School.
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