Gabriel Pacini Email & Phone Number

Naperville, Illinois

• Provide Customers Technical Support for Tellabs 7100 (Optical Transport System) product.• Find root cause analysis of field customer problems and leads effective communication with key customer Operations personnel.• Analyze results include action plans that drive continual process improvement.• Strengthening customer relations and developing new business opportunities.

Naperville, Il.

• Provide technical support to the Global Service Organization.• Worked with system engineering to clarify requirements as needed.• Provided a detail list of test equipment and special tools to the logistic department for deployment and testing activities of all manufacture products.• Researched, evaluated and purchased all transmission equipment required for testing all Tellabs products.• Communicate with multiple vendors, investigate and introduced new cost effective technologies available in the market place.• Communicate with the Marketing/Sales Organization to confirm products sales opportunities forecast.• Generate and submitted a yearly Capital/Expense budget plan for the year.Selected Accomplishment:1) Put in place a Global Lab Equipment Preferred Supplier Initiative. (Cost savings generated for the first year of over $1.4 M).2) Put in place a new Global Test & Measurement Equipment Purchase Policy. (Cost savings generated for the first year in capital spending $650 K).

Glendale Heights, Illinois

• Managed plans and determinate responsibilities of the Field Service Engineering Team.• Measure and control Field Service Engineering team performance against departmental goals.* Organizing, counseling, appraising and mentoring the Field Service Engineering Team.

Northlake Illinois

• Provided technical support and coordination for maintenance activities on all three shifts.* Performed necessary research and analysis to identify and/or resolved technical problems and procedures.