Gabriel Marcondes Palaio Email & Phone Number

- Analyze inventory and sales data and provide analytical insights- Partner with vendors around the world and analyze vendor performance to make informed decisions with buyers.- Review and adjust location replenishment parameters and allocate the right quantities to each store and online- Track and report overstock inventory- Create, monitor, and update.

North Vancouver, British Columbia, Canada

• Manage forecast, seasonal plans, and promotions with suppliers and sales teams of more than 7,000 SKUs;
• Coordinate with suppliers for product availability, ensuring that all procured items meet the required quality, standards, and specifications;
• Contact vendors to follow up on late or missing shipments or to report damaged goods;
• Drive Monthly Reports (shipments forecast, demand planning, inventory analysis, backorders), KPIs, and dashboards;
• Update inventory items in the master file;
• Monitor the company’s inventory levels to determine when new purchases should be scheduled;

North Vancouver, British Columbia, Canada

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism;
• Coordinating large amounts of incoming calls and emails;
• Responsible for receiving, reviewing and processing customers' orders;
• Identifying customers' needs to recommend the appropriate product;
• Ensuring orders are filled accurately before shipping;
• Managing backorders and providing to customers accurate ETAs;

Barueri

• Created and drove KPI’s and SLA after sales operations in order to check improvements and issues on the process;
• Managed the inventory of spare parts (buying when necessary) to guarantee the repair and avoid customer reclaim;
• Provided outstanding customer service to improve customer satisfaction and relationship;
• Responsible for analyzing service costs (OPEX) aiming at continuous improvement;
• Optimized new and existing process in order to avoid rework and guarantee efficiency;
• Interacted with Acer’s offices (Mexico and the USA) to import good parts needed;

São Paulo

• Responsible for daily data processing of test environment to analyze the performance of new hardware and software;
• Informed errors and uncommon behavior of test environment to Engineering team to correct;
• Created reports to the executive board in order to resume the test environment performance;
• Developed KPI to inform the performance of the team;
• Interacted with Engineer team to develop upgrades and new technologies to improve TV audience measurement performance;
• Supported team to create spreadsheets, documents and presentations files.

Microsoft Power Bi Data Analyst Specialization

Inventory Planning And Control Specialist, Logistics, Materials, And Supply Chain Management

- Know the basis of planning systems, achieving forecasts and keeping desired inventory levels. - Establish a material requirements plan.

Bachelor, Business Administration And Management, General

Microsoft Excel & Vba Specialist, Excel