Gabriel Marcondes Palaio Email & Phone Number

- Analyze inventory and sales data and provide analytical insights- Partner with vendors around the world and analyze vendor performance to make informed decisions with buyers.- Review and adjust location replenishment parameters and allocate the right quantities to each store and online- Track and report overstock inventory- Create, monitor, and update outstanding purchase orders- Support the execution of planograms to ensure stores are set up to best serve customers.

North Vancouver, British Columbia, Canada

Manage forecast, seasonal plans, and promotions with suppliers and sales teams of more than 7,000 SKUs;• Coordinate with suppliers for product availability, ensuring that all procured items meet the required quality, standards, and specifications;• Contact vendors to follow up on late or missing shipments or to report damaged goods;• Drive Monthly Reports (shipments forecast, demand planning, inventory analysis, backorders), KPIs, and dashboards;• Update inventory items in the master file;• Monitor the company’s inventory levels to determine when new purchases should be scheduled;• Ensure all deliveries satisfy purchase orders and report any back-ordered or missing products;• Effectively negotiate and communicate cross-functionally across the organization, coordinating with various functions to exceed objectives;• Support, promote and contribute to the continuous improvement of Kartners Bathroom Accessories business operations and relationships.

North Vancouver, British Columbia, Canada

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism;• Coordinating large amounts of incoming calls and emails;• Responsible for receiving, reviewing and processing customers' orders;• Identifying customers' needs to recommend the appropriate product;• Ensuring orders are filled accurately before shipping;• Managing backorders and providing to customers accurate ETAs;• Communicating with other departments to resolve customers requests and concerns, ensuring proper escalation;• Checking inventory records to determine stock availability, notifying when supplies of specific items are low or when orders would deplete available stock;• Providing feedback to help improve sales, marketing, supply chain management, and business processes;• Creating reports, forms, and lists based on customer and company needs;• Maintaining and managing database records of returns and exchanges;• Responsible for daily review and follow up of pending or missing RMAs through RMA systems.

Barueri

• Created and drove KPI’s and SLA after sales operations in order to check improvements and issues on the process;• Managed the inventory of spare parts (buying when necessary) to guarantee the repair and avoid customer reclaim;• Provided outstanding customer service to improve customer satisfaction and relationship;• Responsible for analyzing service costs (OPEX) aiming at continuous improvement;• Optimized new and existing process in order to avoid rework and guarantee efficiency;• Interacted with Acer’s offices (Mexico and the USA) to import good parts needed;• Developed calculation of warranty extension for any product to give the price for sales team;• Supported Compliance and Audit areas to insure procedures and process were in agreement with the global policy.

São Paulo

• Responsible for daily data processing of test environment to analyze the performance of new hardware and software;• Informed errors and uncommon behavior of test environment to Engineering team to correct;• Created reports to the executive board in order to resume the test environment performance;• Developed KPI to inform the performance of the team;• Interacted with Engineer team to develop upgrades and new technologies to improve TV audience measurement performance;• Supported team to create spreadsheets, documents and presentations files.

Microsoft Power Bi Data Analyst Specialization

Inventory Planning And Control Specialist, Logistics, Materials, And Supply Chain Management

- Know the basis of planning systems, achieving forecasts and keeping desired inventory levels. - Establish a material requirements plan.

Bachelor, Business Administration And Management, General

Microsoft Excel & Vba Specialist, Excel