Gabriel Palma Email & Phone Number

San Pedro Garza García, N.L., MX

Monterrey, Nuevo León, Mexico

Ensuring that IT services are delivered efficiently and effectively to meet the needs of the organization. Bridging the gap between IT and the business, managing service levels, resolving issues, and optimizing IT operations. Making sure that IT services are running smoothly and delivering value to the organization.

Monterrey, Nuevo León, Mexico

Starting 2021 I moved to the CSM role completely, leaving behind my direct interaction with operations. During this time I've come to work closely with clients in a different tier, listening to the their projects and helping them by providing teams, people or artifacts, to achive their goals. I have a close relationship with our Recruitment Team to scout.

Monterrey Area, Mexico

Keeping clients satisfied through managing projects, tracking service metrics and getting services delivered; Establishing delivery processes; Supervising Development Teams; Managing customer expectations; Managing budgets and resources; Building customer relationships; Oversee day-to-day support activities of the Service Delivery (Operations) assigned.

Monterrey Area, Mexico

- Ensure projects are delivered on-time, in scope and within budget.- Defining project scopes and goals along with development teams and clients. - Hiring and allocating resources. - Managing team's performance. - Establish relationships with third party vendors. - Managing clients expectatives and relationships.- Expanding Accounts.

Monterrey Area, Mexico

Managing business critical support 24/7.Maintaining built in-house and third party applications. Supporting infrastructure requirements involving scalability, performance and high availability. First technical contact between clients and hosting providers. Hardware & Software migrations.

Designing solutions using Asp.Net and SQL Server.Gathering requirements and translating into code components. Managing resources, assigning tasks and reviewing progress. Source control manager with different tools in different projects: Subversion, TFS and Git.Code reviews. Deploy to production environments.Tools: ASP.Net, HTML, Javascript, CSS, SQL.

Monterrey, Nuevo León, Mexico

During this time, I worked as a developer and eventually as a project leader. I was a project leader for at least 3 of the 5 years. I initially was part of a 5 people team on-site, closing a large backlog of issues of a web application created by a different team. We used Java Servlets, JSP and Oracle. I had to review the issues assigned to me, provide an.

Worked as developer and project leader for 1 year.