Leading development and execution customer-centric strategies to enhance brand loyalty and foster long-lasting relationships with valued customers.Key responsabilities:Departmental Leadership: Leading the Loyalty department with a focus on designing and overseeing loyalty programs and projects to achieve optimal customer satisfaction and retention.Project Leadership: Expertise in leading and overseeing multiple loyalty and customer-centric projects, from conceptualization to execution.Program Architect: Crafting and managing customer loyalty initiatives, designing reward structures, and ensuring alignment with the company's objectives.Data-Driven Insights: Leveraging data analytics to segment customers effectively and continually optimizing loyalty efforts through insights and feedback.Engagement Maven: Developing targeted communication strategies, utilizing various channels to connect with customers, and creating a sense of community and engagement.Feedback Connoisseur: Gathering and analyzing customer feedback to improve offerings and the overall customer experience.Cross-Functional Collaboration: Collaborating seamlessly with diverse teams to deliver a unified customer experience.Retention Guru: Implementing strategies that increase customer lifetime value and reduce churn, with personalized offers and recommendations.Budget Steward: Managing loyalty program budgets and ensuring cost-effective initiatives that deliver a strong ROI.Performance Measurement: Defining and tracking KPIs to gauge program success, including customer retention rates, NPS, and CLV.Reporting Pro: Preparing compelling reports and presentations, highlighting the impact of loyalty initiatives and offering recommendations for further improvements.

• Define the product vision, strategy and roadmap.• Build and execute the strategy of the product. Assume end-to-end ownership of the product roadmap, starting from search to booking completion.• Lead a cross-functional team towards outcomes by translating OKRs into an executable roadmap and prioritized backlog, with a balance of near-term results and longer-term investments in technology platforms.• Make sure that prioritization is done correctly, and that our throughput keeps increasing while our quality standards are maintained.• Continuously analyze data in analytics platforms and internal tools.• Developing lean prototypes (MVP) that help to understand whether is viable to develop it further.• Digital Marketing with MailChimp, A/B test and CRO.• Data analysis, reports, APIs definition with GCP in Python.• Identify development opportunities and the strategy to follow that help the Company meet our goals and overall development objectives.• Monitoring the performance of the project, ensuring that the operations meet the clients standards with maximum productivity and efficiency.• Research and recommend new technologies to carry out project development tasks.

• Build and maintain relationships with clients by assisting with their needs, providing monthly reports and portfolio updates.• Undertake relevant research and strategic analysis based on an established investment methodology developed in Python.• Provide ad-hoc financial analysis and financial modeling to support business objectives• Work with Kanban methodology using technology such as Python, Git, Power BI, Visual Studio Code, Postman, Trello...

I have gained experience in civil and marine structures engineering working in the gantry and marine departments. I have carried out the following tasks:• Gantry team: structural design and assessment of gantries and structures related to the projects such as corbels, access platforms and bridge deck assessments. • Navigator Terminal Thames: structural design of connections for a dolphin using IDEA Statica engineering software.• Dover Western Docks Revival (DWDR): as a part of a big team I have been involved with the marine structural design such as pile caps, wall anchorage ties, bollards, marker post piles, bearings, outfall pipes, RC structures...

I joined Opus in June 2015 and since then I have worked on a variety of civil engineering projects in the UK and New Zealand. I have gained experience in structural design works, bridge design, assessment and inspections. As part of the structures team I have carried out the following tasks:• Inspection and structural assessment of railway and highway bridges in accordance with British Standards• Level 2 bridge assessment using computer software and Finite Element Analysis (FEA)• Structural design of gantries and foundations in accordance with Australian/New Zealand Standards• Assist on the design of an integral reinforced concrete portal bridge using Eurocodes• Bridge assessment of a steel cable-stayed bridge using computer software• Option appraisal for a new railway bridge• Tender for the foundation structural design of a cycle bridge• Temporary works design using timber• Design of Civil and Structural worksOpus International Consultants is an international multi-disciplinary infrastructure consultancy operating in five markets: Australia, Canada, New Zealand, the United Kingdom and the United States of America. Opus provides professional consultancy services in transportation asset development and management, building design, water and other infrastructure, and environmental consultancy services.In the United Kingdom, Opus operates from a network of 12 offices and employs over 400 staff providing services on leading infrastructure and building projects for both the public and private sectors.In 2016 Opus was named Company of the Year by the New Civil Engineer (NCE).

• Plan project programme• Site survey• Prepare progress report