Led Technical Project Management Initiatives globally for a Technology Solutions Team. Responsible for implementing and governing project management methodology to provide Technical Consulting Services and successfully deliver bespoke projects for clients globally. Contributed to opportunity qualification and prioritization as well as to packaging and positioning of services in-market.Focus on establishing processes, systems, and metrics to promote/support cross-team initiatives, and standardizing best practices in Project Management and Agile processes.Responsible for strategic planning and identifying/driving operational & process Improvements to optimized team efficiency, reduce operating costs and maximize output to increase business impact.

Led solution design/development for bespoke projects globally, providing clients with streamlined processes and automation to drive increased efficiency and cost savings. Key contributor to identifying opportunities for increased efficiency in cost estimation and project delivery. Evaluated project pipeline to anticipate capacity requirements, identify risk areas, and make necessary resource assignments or reallocations to ensure client success.

• Director of Global Product Management for Data Integration Products• Leading global team of Engineers & QA leads developing data integration solutions• Responsible for product strategy and roadmap for Data Integrations Products• Key liaison for GroupM agencies managing their respective data needs

• Led technical consulting team across North America, LATAM and APAC regions• Tripled the size of the technical consulting team to support client growth• Worked closely with pre-sales team during initial client discussions providing guidance on scope, project timelines, cost & resource estimates• Developed SOWs and SLAs based on preliminary requirements• Collaborated with customers during pre-sale, post-sale and stabilization phases to understand requirements, translate them to use cases, develop project plans and work with team to design, implement, deliver and support solutions• Managed team and deliverables, tracked status, mitigated risks and issues and provided status to internal and external stakeholders while managing client relationships and satisfaction• Liaised between Product Management/Development (R&D) and clients, providing knowledge on existing product lines and solutions while identifying new requirements to build into the Product roadmap• Developed processes and methodologies to streamline communication and collaboration across technology services, account management, engagement management and pre-sales teams• Provided guidance to team on implementation methodologies, developing repeatable processes, playbooks, standardized documentation and effective project management• Implemented process to optimize the use of consulting resources internally and externally• Developed new process and tools to report and track technical consulting allocation to clients, providing visibility and benchmarks for future scaling and growth

Client: Large American multinational retail corporation with +400B revenue• Led a full Workforce Management implementation for one of the largest global retail clients. • Managed a team of 25 employees including client resources, Infor consultants and 3rd party contractors.• Defined scope and created integrated project management plan capturing all project phases.• Developed methodologies based on best practices to enable the team to capture and analyze requirements.• Led the development/review of functional and technical designs ensuring all client requirements were met.• Assist clients with System Architecture planning and development strategies.• Managed change requests and scope changes resulting in project plan updates adhering to predefined budget and timelines. • Developed and executed migration and release management strategies for configuration, custom code and data.• Trained client resources on all application modules and provided application support during testing, parallel and pilot phases.• Managed the prioritization and resolution of over 1900 issues throughout the testing phases.• Led performance tuning exercise and improved client’s system performance based on recommendations provided by the Infor infrastructure team.• Provided weekly client leadership updates including status, metrics, budget and resource changes.• Executed project close procedures including knowledge transfer and transition to support

Infor Consulting Services• Collaborated with Infor Solution Architect Team in a Quality Control Initiative for Professional Services Organization.• Developed Technical Health Check Guidelines for Solution Architects for use on new and existing implementations as well as for upgrades to new releases of Workbrain.• Designed and developed a tracking and estimation tool currently used by Solution Architects for Workbrain code reviews.• Assisted in the planning of Quality Control check points for new implementations as well as upgrade implementations.• Developed Technical Documentation Template for technical consultants in the field.• Performed code reviews and provided recommendations to Workbrain project implementation teams in various industry verticals (including Retail, Health, Entertainment and Finance).

Client: $12B Entertainment Company based in California with Subsidiaries in New YorkClient: $8B American television & film production/distribution part of major Japanese multinational technology and media conglomerate• Led the technical portion of enterprise-wide workforce management system implementation including kick-off, business analysis, technical design, testing and documentation.• Key role in the discovery & design of custom interfaces, custom pay rules, entitlements, interaction Forms, custom JSP’s and reports.• Facilitated intensive client workshops to build system architecture models identifying integration points to client legacy systems. Reviewed and analyzed requirements and designed custom solutions to interface between the client’s existing legacy systems and Workbrain. Including but not limited to interfaces for Payroll exports, Employee Import, Employee Export and Job import interfaces and SAP Labor metrics. • Planned and organized delivery of development requirements, including compilation of time estimates for development and testing, as well as delegating tasks to technical resources.• Mentored Workbrain associate technical, technical consultants, senior technical consultants as well as the client’s technical team. This involved guidance and instruction on configuration and development of custom modules for Workbrain. In addition provided, training on how to use programming environments, proper use of API’s and coding standards.• Reviewed and analyzed client’s infrastructure including Database and Application Server configuration and provided feedback on how to install and optimize the environments.• Assisted in developing Iterative Implementation Methodologies.• Conducted pre-sales scoping in order to develop and present appropriate clocking solution recommendations and estimates to client project sponsorship.

Client: American Fortune 500 company, second largest supermarket chain in North America • Developed Migration and Release Management Guidelines for an ongoing implementation, including definition of roles and responsibilities for migration and release management, version control and change control processes.• Architected a strategy to align client’s unsynchronized Workbrain environments in an effort to ensure traceability of all configuration and customizations throughout the remainder of the development cycle. The strategy incorporated extensive data cleansing and synchronization of configuration data and custom code throughout all environments in the migration path.• Managed client defects and worked with the technical consultant ot resolve them.• Delegated and coordinated tasks with project team.

Client: American $50B multinational consumer electronics corporation • Reviewed and analyzed client’s infrastructure including Database and Application Server configuration and provided feed back on how to install and optimize the environments.• Reviewed technical designs and associated documentation• Created a technical guide for the clientClient: Large New York based $18B pharmaceutical company• Played a key role in defining custom work within the blue print document.• Led technical discovery • Provided guidance to technical team during implementation.Client: IT services, network and communications provider • Developed custom solutions by extending Workbrain’s software core functionality. • Integral part of requirements gathering and technical design. Discussed and reviewed customers’ needs in order to configure Workbrain’s core software, as well as develop custom solutions where necessary.• Developed new and customized existing core interfaces for payroll and human resources. Designed and implemented various interfaces between existing legacy systems and Workbrain.• Programmed Pay Rules for the Workbrain Application according to client needs• Designed and created custom Report-Server Reports and On-Demand Reports for Workbrain users.• Designed and created custom Interaction Forms for Workbrain users.• Implemented Attendance Control module and created custom events and violations.Client: $80B Swiss multinational nutritional, snack food, and health-related consumer goods company• Designed and created custom Interaction Forms for Workbrain users.• Developed a custom Overtime bidding system using Oracle PL/SQL for Nestle Burlington having an employee base of 1000.• Designed and created custom Report-Server Reports and On-Demand Reports for Workbrain users.