Service Manager
Bratislava
Company previously known as Airbus Defense and Space (an EADS company), Astrium Services BC, Vizada Networks, Telenor Slovakia- Responsibility for VIP customers and service delivery activities i.e. : • Overall responsibility for Quality of Service and Customer satisfaction • Customer’s primary point of contact • Regular service SLA performance reporting, incident evaluation • Regular operation review meetings (weekly, monthly, annually) • Close cooperation with service sub providers- Planning preventive maintenances and organizing urgent maintenances - Close cooperation between internal departments (Helpdesk, Field support, Technical, Project, Finance, Logistics)- Escalation point of contact- Financial analysis, reporting