Gabriel Quimson Email and Phone Number
Gabriel Quimson work email
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Gabriel Quimson personal email
Over 16 years of BPO experience with a proven track record of successful leadership in running all aspects of a Call Center operations.
Ibex
View- Website:
- ibexglobal.com
- Employees:
- 6874
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Senior Operations ManagerIbex Feb 2021 - PresentMandaluyong, National Capital Region, Philippines• Led a team of 400+ in achieving high performance and operational goals.• Successfully launched multiple BPO Programs• Chosen to travel to the United States to represent ibex in business reviews• Provide leadership to 8 small and medium-sized programs that are a combination of managed services and staff augmentation programs.• Cultivated and maintained strong relationships with key clients, which have led to additional LOBs, headcount, and revenue.
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Operations ManagerIbex Nov 2018 - Feb 2021Ncr - National Capital Region, Philippines• Top Operations Manager in Q1 2019, Q2 2019, and Q3 2019.• Effectively managed 4 small and medium-sized programs simultaneously. • Total headcount of 80+ team-members.• Strong experience in managing staff augmentation programs• Collaborated with other departments to align call center operations with overall objectives.• Adept at identifying areas for process optimization to increase efficiency, reduce errors, and streamline customer service workflows.
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Team LeadIbex Apr 2018 - Nov 2018Ncr - National Capital Region, Philippines• Q3 2018, Q4 2018 Top Team Manager (account level)• Created processes that will help new agents to quickly adapt to tools usage, product knowledge and customer service skills.• Lead a team of 12 -17 of technical support agents for a US telco account.• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.• LEAP Certified - behavioral coaching culture from the client• NPS Scoring
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Team LeadVxi Global Solutions, Llc Jun 2016 - Mar 2018Ncr - National Capital Region, Philippines• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.• Lead a team of 12 - 16 customer service and sales representative for a Financial account. • Assisted with recruiting and hiring perspective candidates.• Utilized recognition and reward tools frequently to recognize achievements.• NPS Scoring -
Operations ManagerStartek Jul 2015 - Sep 2015• Assisted in launching a new program for an outbound sales account. • Approximate average headcount was 30 - 50 sales agents.• Developed, implemented and reviewed policies and procedures to improve quality and productivity.• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas. -
Operations SupervisorStartek Oct 2012 - Jul 2015• 2013 Top Team Leader (account level) • Transition Manager for 6 months • Created processes that will help new agents to quickly adapt to tools usage, product knowledge and customer service skills.• Lead a team of 12 -17 of customer service agents for a US telco account.• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.• LEAP Certified - behavioral coaching culture from the client• NPS Scoring
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Abay CoachStartek Feb 2011 - Oct 2012
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Customer Service RepresentativeStartek Mar 2010 - Feb 2011
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Customer Service RepresentativeSitel Jul 2008 - Mar 2010
Gabriel Quimson Skills
Gabriel Quimson Education Details
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Telecommunications Management
Frequently Asked Questions about Gabriel Quimson
What company does Gabriel Quimson work for?
Gabriel Quimson works for Ibex
What is Gabriel Quimson's role at the current company?
Gabriel Quimson's current role is Senior Operations Manager | 16 Years in BPO Industry | Expert in Operational Efficiency, Team Leadership, & Client Success.
What is Gabriel Quimson's email address?
Gabriel Quimson's email address is ga****@****tek.com
What schools did Gabriel Quimson attend?
Gabriel Quimson attended University Of Makati.
What skills is Gabriel Quimson known for?
Gabriel Quimson has skills like Avaya, Bpo, Call Centers, Customer Experience, Customer Satisfaction, Workforce Management, Team Leadership, Team Management, Performance Metrics, Metrics Reporting, Call Center Development, Contact Centers.
Who are Gabriel Quimson's colleagues?
Gabriel Quimson's colleagues are Shemar T., Anielka Mayorga, Michael Williams, Jasmin Joy Cano, Majid Iftikhar, Lisa Parker, Neeko Noel.
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Philippines
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