• Oversee daily operations with emphasis on service and financial objectives to ensure fullfilment with customers.• Work with the CEO and other areas to identify, evaluate, select and implement new technologies that can add value to the services offered to customers.• Build alliances and partnerships with key technological partners.• Develop and achieve key delivery performance and quality metrics for the operation.

• Work closely with the CEO and other areas such as Finance, IT, RRHH and external distributors; also, successful management of all the areas of the company and distributors to perform adequately to ensure that nationwide customers receive a service level that exceeds their expectations. Overall identifying and prioritizing top customer issues and resolution plans - root cause analysis and corrective action plans.• Ensure continuous operation, establish, track and implement global objectives and for the entire team, managing competing priorities, allocating both technical and financial resources, as well as people.• Successful management of key vendors and suppliers, to control balance costs while ensuring the SLAs offered to customers by significantly reducing the monthly operational cost of the services for the company, while improving the QoS and KPIs to meet business objectives.• Efficient mentorship to achieve close deals that represented a total of $10M USD annual income to the company in IT and SaaS based services, for key account customers like Estafeta, government agencies such as CFE, PEMEX, Secretaria de Gobernación, Secretaría de Educación Pública, and Federal Police.• Experience in managing fulfillment & field operations, driving logistics and inventory planning activities procurement to ensure on time implementation of services nationwide.• Ensuring effective customer support through third-party call centers supervising and managing the interdisciplinary team conformed by the Monitoring Center, Customer Care (Call Center), Customer Training, marketing and growth product teams, R&D and closely accompanying the salesforce to make presentations, service demos and training to potential customers. Providing key feedback for product improvements with the product and technical teams.• Drive weekly, monthly, and quarterly meetings with our partners, including governance meetings, providing updates on performance of the operation.

• Succeeded to manage the two areas to fulfill the requirements of the company, managing the budget to keep the expenses as low as possible, while restructuring several systems and processes to make them more cost-effective.• Defining the business plan (contracts, cost structure, price definition, suppliers / vendors selection) for the startup of the new business line of Globalstar de Mexico.• Successfully negotiated contracts with key suppliers with terms and conditions that allow to maintain a profitable operation and low cost.

• Responsible to coordinate all the actions required by the engineering area to keep continuous back office for the company and support to the Sales and Customer Care departments.• Coordinate the IT team to develop and implement business solutions to ensure the operation (CRM, Service desk, DB, applications, Network Security, IT infrastructure).• Budget control of IT area to ensure its profitability.• I was also in charge of the administrative process of the Inventory department, both on the operation as on the accounting control.