A very passionate person and a student of life, with interests in Culture, Psychology, Arts. People oriented. Gathering a 10+ years of experience in Customer Service and Tech Support areas, lately established as Human Resources Representative back office activities.I have been able to established myself, in all departments I have worked in, as a Point of Contact and a technical oriented / go-to person in terms of advisory and mentoring others. This includes working with Process Transformation Operation agents and Trainers in new process establishment and communication updates.
Migration
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Managed Services Technical AdvisorMigration Sep 2020 - PresentPanama City, Panamá, PanamaEnterprise Content Management. Data Migration Managed Services support and Administrative Role. Administrative and Technical Documentation related to Migration, ICN, WebSphere, SSH Data migration / Conversion. Data Extraction and Server Monitoring. Database Administration. Helped to create Managed Services Processes, ticketing workflow. Worked on CRM HR items and ticket process implementation. Assisted to get team member trained in CSP Salesforce platform.
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Human Resources Services RepresentativeThe Estée Lauder Companies Inc. May 2018 - Feb 2020Panama City, PanamaOnboarding team - responsible for the processing transactions for the employee lifecycle from hire to retire. Working with Oracle and HRCT Taleo systems and others. -
Human Resources Customer SupportCaterpillar Inc. Jan 2015 - Oct 2017PanamaDevelops human resources solutions by collecting and analyzing information; recommending courses of action. Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions. Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems. -
Tecnical Support SpecialistDell May 2011 - Jun 2014
Gabriel Rodriguez Skills
Frequently Asked Questions about Gabriel Rodriguez
What company does Gabriel Rodriguez work for?
Gabriel Rodriguez works for Migration
What is Gabriel Rodriguez's role at the current company?
Gabriel Rodriguez's current role is Artistic Illustrator | Information Technologies / Customer Service Specialist | Psychology Studies.
What are some of Gabriel Rodriguez's interests?
Gabriel Rodriguez has interest in Environment.
What skills is Gabriel Rodriguez known for?
Gabriel Rodriguez has skills like Active Directory, Software Installation, Web Applications, Microsoft Office, Literature, Team Management, Coaching, Reading Comprehension, Technical Support, Windows, Illustration, Book Illustration.
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Gabriel Rodríguez
Panamá, Panama
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