Gabriel Rodriguez Email and Phone Number

Sales and advocacy

BANK OF AMERICA, Fort Worth, Texas 2010- PresentCustomer Service and Sales Coach, Trainer & Escrow Second Level Queue & Consumer Fraud AnalystManaging time sensitive transactions and responding through specialized analytics.Assessing elationship opportunities with existing clientele to identify solutions and relationship relevance.Developing brand recognition by driving sales and addressing time critical escalations.Working in direct contact with other support… Show more BANK OF AMERICA, Fort Worth, Texas 2010- PresentCustomer Service and Sales Coach, Trainer & Escrow Second Level Queue & Consumer Fraud AnalystManaging time sensitive transactions and responding through specialized analytics.Assessing elationship opportunities with existing clientele to identify solutions and relationship relevance.Developing brand recognition by driving sales and addressing time critical escalations.Working in direct contact with other support organizations to fulfill requests while solving problems and investigating a wide variety of issues.Lead OJT (on the job training) Coach, Trainer, and Stand in Leadership. Covering for Leadership as determined by business needs.Providing solutions and possible outcomes to concerns as they are presented through the mortgage relationship by utilizing resources and contacts to maintain and introduce effective market strategies while supporting the business model and accomplishing goals set by outlined metrics.Maintaining multiple accounts through follow up opportunities, relationship deepening solutions, and clarifying expectations of the client by maintaining contact and ensuring business continuity. Show less

THE GAYLORD TEXAN, Grapevine, Texas 2004- 2010Assistant Manager – Glass CactusPublished Beverage Venue (an F&B OP-ED and market research survey)1 of 15 employees selected out of 2,000 to be on the first Star Advisory Council, meeting once a month with Board Members to discuss guest/employee satisfaction and issues related progressive business accomplishments.Participated on multiple occasions in skip level meetings with the C-Suite to develop… Show more THE GAYLORD TEXAN, Grapevine, Texas 2004- 2010Assistant Manager – Glass CactusPublished Beverage Venue (an F&B OP-ED and market research survey)1 of 15 employees selected out of 2,000 to be on the first Star Advisory Council, meeting once a month with Board Members to discuss guest/employee satisfaction and issues related progressive business accomplishments.Participated on multiple occasions in skip level meetings with the C-Suite to develop opportunities for business growth regarding Guest, Employee, and Share-Holder satisfaction; while maximizing profitability. Show less